Charles Muzembe
Norwich,Norfolk
Summary
Experienced Senior Mental Health Nurse with over 15 years in Crisis Resolution & Home Treatment, Acute Inpatient, and Emergency Joint Response services. Delivered intensive home-based crisis care, led risk assessments, and formulated recovery-focused care plans. Collaborated effectively within multi-professional teams, utilising modern technology to improve patient outcomes and enhance assessment accuracy.
Overview
16
16
years of professional experience
Work History
Band 6 RMN – Crisis Resolution & Home Treatment (CRHT)
NHSP
01.2020 - Current
- Managed complex caseloads, ensuring timely delivery of intensive home-based crisis care.
- Led on risk assessments, safety planning, and formulation of recovery-focused care plans.
- Provided clinical supervision and mentorship, fostering professional development in junior staff.
- Ensured effective communication across multi-disciplinary teams and external agencies.
- Conducted clinical audits, enhancing service quality through identified improvement initiatives.
- Sensible Staffing – Norfolk & Suffolk NHS Foundation Trust
Band 7 – Mental Health & Ambulance Joint Response Care
NHS
01.2025 - 01.2026
- Delivered rapid crisis assessments for individuals presenting with acute mental health deterioration.
- Provided immediate clinical interventions to reduce risk and prevent escalation.
- Delivered emergency response services in high-pressure situations, ensuring timely and effective support for those in need.
- Collaborated with ambulance crews, police, and mental health teams to achieve safe outcomes for individuals in crisis.
- Enhanced clinical decision-making under pressure, integrating AI-supported tools to improve assessment accuracy.
Senior RMN – Acute Inpatient & PICU
Flame Lily Agency
01.2019 - 12.2019
- Collaborated across PICU, LSU, and Acute wards to support patients with high-risk and complex presentations, ensuring tailored care strategies.
- Developed comprehensive CPA reports, tribunal summaries, and holistic care plans, contributing to informed decision-making and patient wellbeing.
- Implemented seclusion, segregation, and incident management policies, enhancing safety and compliance within the unit.
- Competent in scrutinising and signing Mental Health Act documentation.
- Hellesdon Hospital (NSFT)
Senior RMN – Acute & PICU
Norvic Healthcare Agency
01.2017 - 12.2019
- Held senior nurse responsibilities, overseeing patient care and coordinating with multidisciplinary teams in PICU and Acute wards.
- Strengthened leadership and organisational skills by leading team initiatives and fostering effective collaboration across disciplines.
- Contributed to the development of the hospital’s Quality Improvement framework, enhancing patient safety and care standards.
- Completed NMC revalidation (2017).
- Worked at Hellesdon Hospital in a clinical capacity
Senior RMN – Acute Admissions
Jeesal Cawston Park
01.2015 - 12.2015
- Applied MCA, MHA, seclusion, and risk management procedures to ensure patient safety and compliance.
- Assessed and supported adults with dual diagnoses, enhancing overall care and treatment outcomes.
- Developed therapeutic relationships and delivered person-centred care plans.
- Provided clinical supervision and mentorship to staff and student nurses, fostering professional development and improving team competency.
RMN – CAMHS PICU (Secured Unit)
Huntercombe Hospital
01.2014 - 12.2015
- Provided holistic care for children and young people with complex mental health and learning disability needs, ensuring their individual needs were met.
- Developed and implemented care plans and risk assessments tailored to developmental stages of children and young people.
- Promoted inter-professional collaboration and advocated for safeguarding pathways to enhance support for vulnerable individuals.
- Trained in PRICE, de-escalation, and physical intervention.
- Managed care services in Norwich
RMN – Forensic PICU (Medium Secure Unit)
East London NHS Foundation Trust
01.2014 - 12.2014
- Facilitated support for male patients with severe mental disorders and forensic histories, fostering a safe and therapeutic environment.
- Applied forensic policies including seclusion, segregation, and security protocols.
- Completed physical intervention and security training to ensure safety protocols were understood.
- Compiled CPA and tribunal reports while ensuring therapeutic engagement in challenging settings, contributing to patient care continuity.
- John Howard Centre
Clinical Placements
West London Mental Health Trust
01.2011 - 12.2014
- Applied ACE-R, MMSE, and interpreted physical investigations (e.g., MRI) to inform accurate diagnoses.
- Coordinated community placements in Ealing Assessment Team and Older People’s Services, improving service delivery to clients.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Healthcare Assistant
Hertfordshire Partnership NHS Trust
01.2010 - 12.2013
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Assisted with daily care needs, facilitated ward activities to enhance patient engagement, and responded to incidents using PMVA/SKIP techniques to ensure safety and well-being.
- Documented care provided, ensuring accurate and up-to-date records were kept.
Education
ADOS-2 Clinical Reliability Training - Assessment of ASD/ADHD across children, adolescents, and adults
Hogrefe
UK01-2025
BSc (Hons) - Mental Health Nursing
Buckinghamshire New University
London01-2013
Skills
- AI-enhanced clinical documentation
- Crisis response
- Emergency response & de-escalation
- Risk assessment & safety planning
- Risk assessment
- Patient assessment
- Microsoft Office Suite
- ASD & ADHD pathways
- Mental health legislation
- Forensic clinical practice
- Clinical leadership & supervision
- Clinical supervision
- Multi-disciplinary collaboration
- Clinical report writing
- AI-enhanced clinical documentation
- Quality improvement & auditing
- Quality improvement
- Electronic health records
- Microsoft Office Suite
- Team leadership
- Leadership
- Team motivation
- Therapeutic relationship building
- Care planning
- Communication skills
- Problem-solving
- Critical thinking
- Team motivation
- Critical thinking
Custom Section
13I7132E
Affiliations
- Nursing & Midwifery Council (NMC), 13I7132E
- Royal College of Nursing (RCN)
Hobbies and Interests
- Gym
- Running
- Volleyball
- Music
- Social engagement
Languages
English
Proficient
C2
Shona
Proficient
C2
Interests
- Gym, running, volleyball, music, and community engagement
Timeline
Band 7 – Mental Health & Ambulance Joint Response Care
NHS
01.2025 - 01.2026
Band 6 RMN – Crisis Resolution & Home Treatment (CRHT)
NHSP
01.2020 - Current
Senior RMN – Acute Inpatient & PICU
Flame Lily Agency
01.2019 - 12.2019
Senior RMN – Acute & PICU
Norvic Healthcare Agency
01.2017 - 12.2019
Senior RMN – Acute Admissions
Jeesal Cawston Park
01.2015 - 12.2015
RMN – CAMHS PICU (Secured Unit)
Huntercombe Hospital
01.2014 - 12.2015
RMN – Forensic PICU (Medium Secure Unit)
East London NHS Foundation Trust
01.2014 - 12.2014
Clinical Placements
West London Mental Health Trust
01.2011 - 12.2014
Healthcare Assistant
Hertfordshire Partnership NHS Trust
01.2010 - 12.2013
ADOS-2 Clinical Reliability Training - Assessment of ASD/ADHD across children, adolescents, and adults
Hogrefe
BSc (Hons) - Mental Health Nursing
Buckinghamshire New University