CHARLES MAURICE
Aberdeen,Aberdeenshire
Summary
Friendly, motivated, and reliable individual with a passion for delivering excellent customer service. Experienced in working as part of a team in fast-paced environments like retail. Committed to upholding company values, supporting colleagues, and ensuring every customer has a positive shopping experience. Flexible and eager to learn, with a strong work ethic and a positive attitude.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Stock replenisher
Market Square Supermarkets
Ikeja, Lagos
07.2023 - 03.2025
- Assisted in unloading delivery lorries, speeding up restocking process.
- Refilling stock on the shop shelf in the right order according to their unique identifier i.e bar code.
- Rotating stock according to their expiry date. Putting products with early expiry date in front.
- Rearranging my backstock cage properly.
- Taking out damaged or expired stock
- Attending to customer enquiries like helping them find items.
- I worked in both day shifts and night shifts, so I know the difference of refilling shelves when there are customers and when there are no customers.
- I have extensive experience refilling items in the fresh section i.e yoghurt section, cooked meat section, and the vegeterian section alongside the meat section.
- Splitting down delivery shelves when necessary.
- Properly facing up or arranging stock in the shelve so they look presentable to customers.
Customer Service Assistant
Innels Ltd
Uyo, Uyo
07.2021 - 08.2022
- Greeted customers with a smile, providing friendly and efficient service
- Assisted with stocking shelves, replenishing products, and maintaining store presentation
- Supported colleagues in various departments, including checkout, bakery, and deliveries
- Handled customer queries and resolved issues promptly
- Participated in community and charity events within the store
- Helping with reducing items.
- I implemented proper waste management when restocking shelves. Keeping waste like plastics and empty boxes out of the way of customers who are doing their shopping.
Education
Bachelor of Engineering - Computer Engineering
University Of Uyo
Uyo, Nigeria 09.2015 - 08.2021
Skills
- Outstanding customer service and communication
- Ability to build rapport with customers and colleagues
- Teamwork and collaboration
- Initiative and decision-making
- Attention to detail and product care
- Adaptability and flexibility with working hours
- Punctuality and professionalism
- Understanding of health and safety practices
Timeline
Stock replenisher
Market Square Supermarkets
07.2023 - 03.2025
Customer Service Assistant
Innels Ltd
07.2021 - 08.2022
Bachelor of Engineering - Computer Engineering
University Of Uyo
09.2015 - 08.2021
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