Charles Mandizvidza
southampton ,United Kingdom
Summary
Dynamic and Customer -focused professional with a passion for delivering and exceptional guest experiences and building strong relationships. Adept at problem - solving ,resolving inquiries efficiently and providing high - quality solutions. Skilled in identifying customer needs and presenting tailored solutions to enhance satisfaction and loyalty. Seeking to bring expertise in communication, adaptability and a positive attitude to the role of Support Advisor
Overview
11
11
years of professional experience
Work history
Head Barista, Food Quality Controller Office
SADDLE CAFE (LONDON,UNITED KINGDOM)
Liphook, Hampshire
08.2023 - 08.2024
- Prepare coffee and tea drinks for customers. Proficient in all aspects of coffee - making, from grinding beans to frothing milk
- Provide excellent customer service
- Maintain a clean and organised workspace
- Successfully train and supervised new baristas on proper coffee - making techniques.
Barista Manager,Quality Control Officer
CZN BURRAK RESTURANT U.A.E.(DUBAI MALL)
DUBAI, Dubai ,UAE
07.2021 - 06.2023
- Provide strong Leadership and guidance to the bar staff
- Train and Supervise bar staff, ensuring they adhere to standards
- Maintain exceptional customer service and handle customer inquires
- Monitor and manage inventory levels and place orders as needed.
Bar Manager,Quality Contoller Officer
ICE LAB / SHOT CAFE ,DUBAI
Dubai,UAE, Dubai
02.2016 - 02.2021
- Trained and mentored new baristas on espresso preparation techniques ,milk steaming ,latte art and drink recipes
- Ability to multi task ,take orders,and prepare coffee drinks quickly and effeciently
Head Barista
RUSTLER MARE HOTEL
Capetown, CAPETOWN RSA
12.2013 - 12.2015
- Adhered strictly to health and safety regulations whilst performing tasks, maintaining a safe work environment at all times.
- Manage inventory levels and place orders as needed
- Training and Supervising new Baristas
- Making sure customers get their orders on time
- Monitoring all deliveries from suppliers ,contributing and introducing new drinks to the menu
Education
Diploma in Food Industry Roles & Responsibilities -
ALISON ONLINE EDUCATION
Certificate in Culinary Skills & techniques -
ALISON ONLINE EDUCATION
Fire safety and first Aid -
ABU DHABI INSTITUTE
Food and Hygiene ( 2022 ) -
ABU DHABI Institute
Elementary Food Hygiene and Food Beverage Services -
In House Training 2018
Skills
- Good Hygiene
- Knowledge and Experience using POS system
- Knowledge of regulations on beverage consumption
- Effective Communication Skills
- Inventory Management and control
- Quality control and assurance
Accomplishments
- Recognised as "Employee of the Month " twice for outstanding customer service delivery at Burak Restaurant
- Successfully managed a team training programme that improved first call resolution rates by 10%
- Played a pivotal role in increasing customer retention rates through effective communication and tailored recommendations
References
References available upon request.
Timeline
Head Barista, Food Quality Controller Office
SADDLE CAFE (LONDON,UNITED KINGDOM)
08.2023 - 08.2024
Barista Manager,Quality Control Officer
CZN BURRAK RESTURANT U.A.E.(DUBAI MALL)
07.2021 - 06.2023
Bar Manager,Quality Contoller Officer
ICE LAB / SHOT CAFE ,DUBAI
02.2016 - 02.2021
Head Barista
RUSTLER MARE HOTEL
12.2013 - 12.2015
Diploma in Food Industry Roles & Responsibilities -
ALISON ONLINE EDUCATION
Certificate in Culinary Skills & techniques -
ALISON ONLINE EDUCATION
Fire safety and first Aid -
ABU DHABI INSTITUTE
Food and Hygiene ( 2022 ) -
ABU DHABI Institute
Elementary Food Hygiene and Food Beverage Services -
In House Training 2018
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