CHARLES LUCKY JOSEPH
Manchester,UK
Summary
Results-oriented and strategic Project Manager with a strong track record of leading full project lifecycles from initiation to delivery. Proven expertise in Agile methodologies, stakeholder management, and cross-functional team leadership. Experienced in implementing enterprise-level solutions and driving operational efficiencies. Adept at using tools like Jira and Confluence to plan, track, and deliver high-impact projects on time and within budget.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Project Manager
Betfred
Manchester, UK
09.2023 - 06.2025
- Mentored multiple developers in self-management and cross-functionality, increasing team efficiency by 25% within 6 months.
- Managing multiple projects simultaneously, driving process improvements and workflow automation.
- Collaborate with product owners on effective backlog management, resulting in a 35% improvement in project delivery timelines.
- Responsible for leading a team of Power Platform developers to deliver business-critical solutions, including the migration of legacy SharePoint systems to modern environments.
- Challenged and revamped unnecessary processes to streamline operations, reducing project delays by 15%.
- Championing Agile practices, providing guidance and coaching to ensure team alignment and delivery agility.
- Facilitate cross-team communication resulting in a 30% increase in collaborative project success rates.
- Lead Agile ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives) and backlog refinement sessions with Product Owners and development teams. This improved the team's efficiency by 40%.
- Producing RAG reports and providing comprehensive project updates to stakeholders and senior management.
- Guided the development of project objectives, established clear performance expectations.
Project Manager
Kier Group
Manchester
07.2020 - 09.2023
- Reliably managed end-to-end delivery of infrastructure and software projects, ensuring alignment with scope, budget, and timelines.
- Utilised data-driven decision-making to guide teams, leading to a 40% reduction in defects during software development.
- Facilitated stakeholder sessions to align conflicting priorities, achieving consensus on five major projects.
- Led the rollout of Causeway software to replace legacy BPM systems.
- Increased project progress using RAID logs and dashboards, escalating risks and issues as necessary.
- Continued to enhance team resilience and focus, even in complex and challenging project environments.
- Reliably facilitated change management discussions with stakeholders, enabling smooth implementation of new solutions.
- Defined project governance frameworks and standardized reporting structures enhancing delivery consistency.
PTP Invoice Management Administrator
Kier Group
Manchester
01.2018 - 07.2020
- Processed and audited supplier invoices, credit notes, and related documentation in Oracle.
- Improved OCR logic accuracy through data analysis and collaboration with technical teams.
- Acted as liaison between suppliers, internal teams, and finance departments to resolve payment discrepancies.
Customer Experience Manager
Swinton Insurance
Manchester
07.2017 - 11.2017
- Managed home and motor insurance renewals, queries, and escalations while maintaining FCA compliance.
- Represented front-line staff in strategic discussions with directors to enhance operational performance.
Education
IAB Bookkeeping - Computerised Accounting
Manchester College
Manchester, UK 01.2013 - 01.2014
AAT Level 3 - Association of Accounting Technician
Manchester College
Manchester, UK 01.2012 - 01.2013
Certified Scrum Master
Scrum Alliance, UK
PRINCE2 Agile Project Management
QA Limited
PRINCE2 Project Management
PeopleCert
Microsoft Power Platform Fundamentals (PL-900)
QA Limited
ServiceNow Micro-Cert
ServiceNow
Introduction to Project Management
Alison
Skills
- Agile & Scrum Methodologies
- Stakeholder Management
- Team Leadership
- Backlog Management
- Jira/Confluence
- Kanban Framework
- Microsoft Power Platform
- Risk & Issue Management
- Use of Asana software
- Waterfall & Hybrid approaches
- Cross-functional Teams
- Project lifecycle expertise
- Work breakdown structure creation
- Process improvement strategies
- Conflict Resolution
- Software development background
- Product backlog refinement
Accomplishments
- Implemented agile processes leading to a 35% reduction in project completion time.
- Led projects that improved customer satisfaction by 40% as measured by feedback surveys.
- Organised training sessions increasing team self-management capabilities by 30%.
- Facilitated improved communication, leading to better cross-functional collaboration and project success.
Languages
English
Affiliations
- Writing, Outdoor activities, Football, Tennis, Socialising, Travelling
References
References available upon request.
Timeline
Project Manager
Betfred
09.2023 - 06.2025
Project Manager
Kier Group
07.2020 - 09.2023
PTP Invoice Management Administrator
Kier Group
01.2018 - 07.2020
Customer Experience Manager
Swinton Insurance
07.2017 - 11.2017
IAB Bookkeeping - Computerised Accounting
Manchester College
01.2013 - 01.2014
AAT Level 3 - Association of Accounting Technician
Manchester College
01.2012 - 01.2013
Certified Scrum Master
Scrum Alliance, UK
PRINCE2 Agile Project Management
QA Limited
PRINCE2 Project Management
PeopleCert
Microsoft Power Platform Fundamentals (PL-900)
QA Limited
ServiceNow Micro-Cert
ServiceNow
Introduction to Project Management
Alison
Similar Profiles
Farooque LatifFarooque Latif
Area Staffing Co-ordinator at BetfredArea Staffing Co-ordinator at Betfred
Michelle ArmishawMichelle Armishaw
Cashier assistant at BetfredCashier assistant at Betfred
Joseph CarrJoseph Carr
Assistant manager at BetfredAssistant manager at Betfred
Muez LawalMuez Lawal
Standardisation Administrator at AQAStandardisation Administrator at AQA
Syed Daniyal AhmedSyed Daniyal Ahmed
(Acting) Duty Manager at ETISALAT BY E&(Acting) Duty Manager at ETISALAT BY E&