Charles Little

• Provided feedback on potential product improvements to management team, influenced business strategy.
• Enhanced customer loyalty by delivering exceptional service at all times.
• Collaborated effectively with team members to meet service goals.
• Identified customer needs for appropriate recommendations and solutions.
• Resolved complaints promptly, restored client confidence in the company.
• Worked extensively under pressure during peak hours without compromising service quality.
• Gained extensive knowledge of plumbing and sanitary products.
• Achieved prompt issue resolution with detailed product knowledge.
• Managed high volume of inbound calls for issue resolution.

• Placed orders for new stock to meet customer requirements.
• Communicated effectively with customers to understand their needs better.
• Performed daily stock counts ensuring adequate inventory levels.
• Liaised with suppliers for timely delivery of ordered parts.
• Coordinated with technicians to provide necessary vehicle components on time.
• Ensured availability of needed parts by regularly checking inventory levels.
• Prepared invoices for customers with large orders or special sales types efficiently to secure sales

• Recruited top-performing candidates to build staff retention and team performance.
• Built award-winning customer service experiences from scratch
• Resulting in #1 fun activity on TripAdvisor
• Secured sales and developed pricing structures and offers to increase revenue.
• Engaging with customers and key stakeholders via phone/email to handle complaints, make sales and inform them about offers and incentives.
• Implemented effective customer service procedures to encourage positive feedback.
• Very confident hosting and presentation skills.
• Managed all social media channels to deliver fun and engaging content.
• Created strong bonds with local businesses to deliver collaborating offers and cross marketing.

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• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Adopted company's high standard of customer service
• Recipient of numerous customer service awards
• Managed central stock management system and ensured deliveries and stock levels were correct
• Helped reduce stock loss and increase system accuracy