Charles Lambert
Richmond Upon Thames,Surrey
Summary
Detail-oriented professional with a strong improvement-oriented mindset and exceptional customer-service and relationship-building skills. Proficient in time management and multilingual communication, with expertise in the Microsoft Office Suite. Committed to leveraging skills to enhance operational efficiency and foster positive client interactions.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
AOG Team Leader
Kuehne and Nagel
Feltham, London
07.2023 - Current
- Implemented Poka Yoke principles in the AOG team to help improve performance
- Shift management ensuring 24/7 coverage of the desk, covering holiday, sickness etc.
- Co-ordinated hiring, recruitment and training strategies ensuring all staff are fully aware of operating procedures.
- Represented the LHR team at Regional and Global level projects & meetings.
- · Overall responsibility for KPIs, workflow and quality management processes.
- Billing and invoicing to ensure all up to date for month-end
AOG Operative
Kuehne and Nagel
Feltham, London
01.2022 - 06.2023
- Controlling monthly over 200 import & export AOG shipments from start to finish.
- Pre- and post-flight customer service & problem solving
- Processing customs entries in line with customer & HMRC requirements. Including IPR/OPR and export license entries
- Routing shipments efficiently to meet customer time-sensitive needs & preparing AWBs
- Liaising with key players in airfreight such as airlines, couriers, handling sheds to establish working relationships to ensure smooth handling of all AOG shipments
Front of House Manager
Bemova GmbH
Munich, Bavaria
10.2017 - 09.2020
- Managed team of 25-30 waiters in Munich's most famous Beer Hall
- Created team building initiatives to encourage upselling to meet revenue targets.
- Performed closing procedures in POS system, accounting at close of business each day.
- Implemented methods to improve customer service, boosting business sustainability with continuous enhancements.
- Set dining tables to prepare for diverse types of events, following strict service standards.
- Led team to deliver outstanding hospitality operations.
Creative Consultant
ATR LTD
Clevedon, Somerset
09.2016 - 04.2017
- Lead a 6 month project for Lexus on the benefits of Social Media in helping build Brand recognition and community engagement
- Designed training manuals and materials to deliver training sessions to over 50 professionals
Education
Master of Science - Supply Chain and Logistics Management
The University of Warwick
Coventry 09.2020 - 01.2021
Bachelor of Arts - International Business with French
University of Plymouth
Plymouth 09.2011 - 09.2015
Skills
- Attention to detail
- Improvement-oriented mindset
- Customer-Service & relationship building skills
- Time management
- Multilingual
- Microsoft Office Suite
Languages
French
Intermediate
German
Advanced
Certification
- Lean Six Sigma Yellow Belt
- Enterprise Resource Planning with SAP S/4HANA
- Dangerous Goods Category 6
Affiliations
- Languages
- Cricket
- Cooking
- Economics
References
References available upon request.
Timeline
AOG Team Leader
Kuehne and Nagel
07.2023 - Current
AOG Operative
Kuehne and Nagel
01.2022 - 06.2023
Master of Science - Supply Chain and Logistics Management
The University of Warwick
09.2020 - 01.2021
Front of House Manager
Bemova GmbH
10.2017 - 09.2020
Creative Consultant
ATR LTD
09.2016 - 04.2017
Bachelor of Arts - International Business with French
University of Plymouth
09.2011 - 09.2015
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