Charles Jeffery

An HMO business model.

We would rent 4-7 bedroom houses from landlords and sublet the rooms to young working professionals for like minded working professional houses.

My goal would be to have zero occupancy's in our houses and to help grow the business. When I joined we had around 600 tenants and by time I left it was closer to 1800 tenants. 110 houses and 2 large co living buildings each with around 30 Flats in them.

My Targets would be 15 -20 rooms let a month and in the busy season 30 rooms. I exceeded every target from when I started until earlier this year when the market dropped. There would be zero targets for the christmas months 19th of Nov - 21st of Jan. As we wouldn't allow tenancy's to end between those dates as its a quiet time in the market. So I would be an average wage of my earnings from the year.

I had a company record week of 12 deals and a record month of 48.

5 deals a week would be the expected amount.

I had let a total of just over 700 rooms in my 3 years and 7 months with them. Do take into account that 2 months of the year no deals were being made so I would be helping out with other parts of the business; BD and property management.

I was using spareroom.com to advertise my rooms on top of networking with old clients and ex tenants who's friends needed help finding rooms. I would need to write up each contract for each room I let so a considerable amount of admin depending on how many deals were made.

Depending on the season i would be calling between 20- 80 applicants a day. Although as most of the time i was at london shared i was lettings rooms 2-3 months in advance as we were maintaining a zero occupancy.

Most of my time would be driving from house to house on viewings and taking calls in the car. Admin would be done in the morning in the office and in the late evenings.

I would average about 4 hours a day in the car whilst taking calls and arranging viewings.

Door to door sales for charity's and solar panel companies whilst on a working holiday visa in Australia.
Commission based - high level of self-motivation needed.
Developed resilience and hard sales techniques.
Face to face sales with 70+ contacts each day - Strong interpersonal and communication skills gained.
Managed a team of 12 staff and was responsible for their motivation and safety.
Consistently on the top weekly leader board for sales, and rookie of the month award in first week.

Team Leader, BlazeAid Bushfire Recovery Service (Cobargo, Australia)
Aided in volunteering for the bushfire recovery service for 3 months to help farmers that have lost land due to the bushfire disaster in 2019.
Managed a team of between 3-7 workers each day, further developing leadership skills
Daily duties involved acting as a point of contact for workers, building fences and removing dead trees.

I decided to do this volunteering rather than farm work for a second holiday working visa which I never ended using.

Work experience.
Assisted with production line tasks including boxing beverages
Supporting general team and warehouse
Gained knowledge about brand marketing and advertising activities
Fast paced environment - developed organisation experience and working within a team.

2 Week work experience.
Made mystery shopping calls for local competitors
Curated reports and prepared customer service presentations for board members.
Called existing/past/potential clients for a free residential evaluation to increase engagement Organised viewings for clients
Assisted with office administration further developing time management and organisation.
Met and greeted clients and answered telephone calls through the main switchboards.

Stock management including ordering, order tracking and returns liaising directly with suppliers and clients.
Dealt with order malfunctions and distribution problems.
Tendered for suppliers to ensure the best quality and service.
Helped with day to day team assistance including answering phone calls.
Extended use of Microsoft Office, particularly Excel to generate orders.
Assisting with accounts filing.
Arranging weekly team meetings.

Seasonal work for 2 years running 2017 & 2018.
Gave logistical and distribution support, including splitting and packing orders in the warehouse, managing product returns and identifying reasons for refunds.

Headquarters assistant.
2 weeks' work experience reporting to the two founding directors.
Various tasks including direct marketing to drive new sales, CRM management, general office administration and deliveries.
First experience within a professional environment - invaluable confidence gained.