Charles Hogan

Folkestone,Kent

Summary

Dynamic and results-driven professional with expertise in sales representation and customer service. Proven ability to execute high-volume orders efficiently while maintaining exceptional communication and telephony skills. Adept at handling complaints, planning, and research, with a strong initiative in systems and software. Committed to leveraging skills to enhance organisational success and drive customer satisfaction. Excited and open to learning new skillsets.

Overview

years of professional experience

Work history

Sous-Chef

That Burger

Folkestone , Kent

06.2017 - 08.2018

Monitored kitchen area and staff to ensure overall safety and proper food handling.
Good level of preparation was needed to deliver products in timely and delicious manner to vast crowds of customers.
Acquired finesse in food preparation, learned to work under high pressure, where mistakes carry immediate consequences.
Served between 120 to 200 customers per day, sales increased by 23% from previous year.

Landscaper

JP Beeney

Folkestone, Kent

10.2014 - 10.2016

Delivered exceptional service to customers by listening to specifications - managing expectations - constructing product.
Worked on many outdoor features including, barns, sheds, fire pits, fencing, pathways, turf, etc.
Worked extreme weather conditions performing physically and mentally demanding tasks with grit, determination & cheeriness.
Assisted with 31 projects during employment.

Education

A-Levels - Uniformed Public Services Level 3

Canterbury College

Canterbury

2019

GCSE -

Brockhill Performing Arts College

Hythe

2015

Skills

Sales Representative
Customer Service
Executing high-volume orders
Telephony
Communication
Complaint handler

Planning & Research
Systems & Software
General Initiative
Manual labour
First Aid Trained

Previous employment

Began working with Wood Finishes Direct in May 2020. Held 3 positions, which include warehouse operative, Sales and Service telephony and Shop manager. Wood Finishes Direct ethos was to support and guide customers through the completion of projects, from start to finish. Projects range from painting a fence to construction of barns & stables. I have personally overseen hundreds of projects, selected the ideal products, arranged logistics, and provided a detailed list of instructions ensuring ideal result/finish, supporting my customers through every step. I have built many skills working at WFD which resulted in continued success as a sales representative, consultant, and general manager.

Timeline