Charles Gyamfi
Leeds,United Kingdom
Summary
Accomplished professional with extensive expertise in data entry, personnel training, and process improvement. Demonstrates proficiency in Microsoft Office and project management software, alongside a strong foundation in accounting basics and procurement procedures. Adept at supplier negotiation, contract negotiation, and conflict resolution, ensuring seamless operations and enhanced productivity. Skilled in time management, calendar scheduling, and travel arrangements planning to optimise efficiency. Committed to leveraging skills in digital filing techniques and records management to support organisational goals.
Specialise in administrative support with focus on organisation and customer service. Can streamline office operations, ensuring smooth workflow and optimising productivity. Unique skills in time management and multitasking combined with aptitude for problem-solving make it possible to meet and exceed business objectives.
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Administrative assistant
Ghana Armed Forces
Kumasi, Ghana
12.2023 - 08.2025
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Improved customer satisfaction through prompt response to email and phone queries.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Organised client meetings, prepared agendas and took detailed minutes.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Streamlined administrative processes for increased efficiency in the workplace.
- Updated company databases by inputting new employee contact information and employment details.
- Maintained stock levels to avoid shortages in office supplies.
- Assisted with budget preparations enabling effective financial planning.
- Contributed to team effort by accomplishing related results as needed.
- Submitted timely reports which provided critical updates on various projects.
- Facilitated internal communication.
- Interacted professionally with clients providing excellent service at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
Warehouse assistant
Kasapreko Beverages Ghana
Kumasi, Ghana
01.2022 - 12.2023
- Ensured high quality control with meticulous inspection of goods received.
- Utilised strong physical stamina for heavy lifting tasks.
- Demonstrated reliability by adhering to scheduled shifts without fail.
- Maintained safety standards, resulting in no workplace accidents.
- Sorted incoming products for efficient storage and distribution.
- Facilitated fluid operations with cooperative teamwork.
- Operated warehouse machinery to streamline work processes.
- Took on additional responsibilities, showing flexibility and commitment.
- Liaised effectively with suppliers to ensure prompt delivery of orders.
- Picked, packed and dispatched consignments for timely deliveries.
- Loaded and unloaded goods to prevent damage.
- Contributed to achieving targets through consistent hard work.
- Improved warehouse efficiency by maintaining clean and organised work areas.
- Assisted in a positive customer experience by handling queries efficiently.
- Upheld health and safety regulations, minimising risk in the workplace.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Sales manager
Shoprite Ghana
Kumasi, Ghana
01.2019 - 12.2022
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Streamlined sales processes to enhance team productivity.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Conducted detailed market analysis to identify new opportunities.
- Improved bottom-line results with meticulous budget control.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Coordinated promotional campaigns to boost brand visibility.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Developed robust client relationships for improved business growth.
- Led high-performance sales teams, ensuring achievement of targets.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Supported front-line sales teams with well-coordinated administrative operations.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
Education
Bachelor of Business Administration - Business
University of Education Winneba, Kumasi
Kumasi / Ghana 09.2014 - 06.2018
Skills
- Data inputting
- Flexibility in task handling
- Personnel training provision
- Time management mastery
- Process improvement awareness
- Accounting basics
- Supplier negotiation talent
- Travel arrangements planning
- Project management software use
- Spreadsheet creation
- Invoicing and billing experience
- Calendar scheduling
- Office equipment operation
- Microsoft Office proficiency
- Conflict resolution expertise
- Records management
- Telephone etiquette
- Contract negotiation
- Digital filing techniques
- Procurement procedures
- Verbal articulation
- Data entry proficiency
- Email handling efficiency
Timeline
Administrative assistant
Ghana Armed Forces
12.2023 - 08.2025
Warehouse assistant
Kasapreko Beverages Ghana
01.2022 - 12.2023
Sales manager
Shoprite Ghana
01.2019 - 12.2022
Bachelor of Business Administration - Business
University of Education Winneba, Kumasi
09.2014 - 06.2018
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