Charles Fernandes
Southall
Summary
Experienced professional with a proven track record in cocktail preparation, customer relations, and team leadership. Adept at multitasking in high-pressure environments, training new bartenders, and implementing up-selling techniques to drive revenue. Skilled in POS systems, ordering supplies, and delegating tasks effectively while maintaining patience under pressure. Known for exceptional memory, knowledge of drink recipes, and effective listening skills to enhance guest satisfaction. Committed to fostering a collaborative team atmosphere and delivering outstanding service.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Assistant Bar Manager
1947 London
London, United Kingdom
2024.11 - Current
- Handled customer complaints with professionalism and discretion.
- Assisted in the hiring process for new bar staff members.
- Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
- Supervised cleanliness of bar area to maintain welcoming environment.
- Trained junior staff members on correct pouring techniques, reducing wastage considerably.
- Kept up-to-date with latest drink trends, introducing innovative offerings to customers frequently.
- Managed bar staff rota for efficient shift coverage.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Sourced products locally for improved cost-efficiency and sustainability.
Head Bartender
Brigadiers
London, United Kingdom
2021.11 - 2024.11
- Facilitated regular equipment maintenance, ensured smooth operation.
- Ensured customer satisfaction by providing excellent service.
- Maintained high cleanliness standards, ensured compliance with health regulations.
- Fostered positive team environment by promoting open communication and collaboration.
- Enforced responsible alcohol service policies, prioritised customer safety and wellbeing.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
Bartender
Gunpowder
London, United Kingdom
2021.06 - 2021.11
Senior Bartender
Chutney Mary
London, United Kingdom
2019.09 - 2020.12
Bar supervisor
Chalet Berezka the Point mall
Dubai
2018.06 - 2019.08
Head Bartender
Bistro Des Arts the Address Hotel Marina
Dubai
2015.05 - 2018.05
Bartender
Siddhartha Lounge by Buddha Bar
Dubai
2014.04 - 2015.04
Education
Bartending
European Bartending school
London 2013.11 - 2013.12
Six months course - food and beverage service
Fr. Agnel Institute Of Culinary and Hospitality
India 2006.05 - 2006.11
HSSC 10+2 - completed higher secondary school
MES High School (College)
India 2002.06 - 2004.05
Skills
- Cocktail Preparation
- Customer Relations
- POS Systems
- Exceptional Memory
- Multitasking in high-pressure environment
- Knowledge of drink recipes
- Training new bartenders
- Delegation competence
- Patience under pressure
- Ordering supplies
- Team Leadership
- Up-selling techniques
- Effective listening
Affiliations
- Football
- Pool
- Cooking
- Travelling
Languages
English
Fluent
Hindi
Fluent
Konkani
Beginner
Timeline
Assistant Bar Manager
1947 London
2024.11 - Current
Head Bartender
Brigadiers
2021.11 - 2024.11
Bartender
Gunpowder
2021.06 - 2021.11
Senior Bartender
Chutney Mary
2019.09 - 2020.12
Bar supervisor
Chalet Berezka the Point mall
2018.06 - 2019.08
Head Bartender
Bistro Des Arts the Address Hotel Marina
2015.05 - 2018.05
Bartender
Siddhartha Lounge by Buddha Bar
2014.04 - 2015.04
Bartending
European Bartending school
2013.11 - 2013.12
Six months course - food and beverage service
Fr. Agnel Institute Of Culinary and Hospitality
2006.05 - 2006.11
HSSC 10+2 - completed higher secondary school
MES High School (College)
2002.06 - 2004.05