Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Charles Fernandes

Southall

Summary

Experienced professional with a proven track record in cocktail preparation, customer relations, and team leadership. Adept at multitasking in high-pressure environments, training new bartenders, and implementing up-selling techniques to drive revenue. Skilled in POS systems, ordering supplies, and delegating tasks effectively while maintaining patience under pressure. Known for exceptional memory, knowledge of drink recipes, and effective listening skills to enhance guest satisfaction. Committed to fostering a collaborative team atmosphere and delivering outstanding service.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Bar Manager

1947 London
London, United Kingdom
11.2024 - Current
  • Handled customer complaints with professionalism and discretion.
  • Assisted in the hiring process for new bar staff members.
  • Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
  • Supervised cleanliness of bar area to maintain welcoming environment.
  • Trained junior staff members on correct pouring techniques, reducing wastage considerably.
  • Kept up-to-date with latest drink trends, introducing innovative offerings to customers frequently.
  • Managed bar staff rota for efficient shift coverage.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Sourced products locally for improved cost-efficiency and sustainability.

Head Bartender

Brigadiers
London, United Kingdom
11.2021 - 11.2024
  • Facilitated regular equipment maintenance, ensured smooth operation.
  • Ensured customer satisfaction by providing excellent service.
  • Maintained high cleanliness standards, ensured compliance with health regulations.
  • Fostered positive team environment by promoting open communication and collaboration.
  • Enforced responsible alcohol service policies, prioritised customer safety and wellbeing.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.

Bartender

Gunpowder
London, United Kingdom
06.2021 - 11.2021

Senior Bartender

Chutney Mary
London, United Kingdom
09.2019 - 12.2020

Bar supervisor

Chalet Berezka the Point mall
Dubai
06.2018 - 08.2019

Head Bartender

Bistro Des Arts the Address Hotel Marina
Dubai
05.2015 - 05.2018

Bartender

Siddhartha Lounge by Buddha Bar
Dubai
04.2014 - 04.2015

Education

Bartending

European Bartending school
London
11.2013 - 12.2013

Six months course - food and beverage service

Fr. Agnel Institute Of Culinary and Hospitality
India
05.2006 - 11.2006

HSSC 10+2 - completed higher secondary school

MES High School (College)
India
06.2002 - 05.2004

Skills


  • Cocktail Preparation
  • Customer Relations
  • POS Systems
  • Exceptional Memory
  • Multitasking in high-pressure environment
  • Knowledge of drink recipes
  • Training new bartenders
  • Delegation competence
  • Patience under pressure
  • Ordering supplies
  • Team Leadership
  • Up-selling techniques
  • Effective listening

Affiliations

  • Football
  • Pool
  • Cooking
  • Travelling

Languages

English
Fluent
Hindi
Fluent
Konkani
Beginner

Timeline

Assistant Bar Manager

1947 London
11.2024 - Current

Head Bartender

Brigadiers
11.2021 - 11.2024

Bartender

Gunpowder
06.2021 - 11.2021

Senior Bartender

Chutney Mary
09.2019 - 12.2020

Bar supervisor

Chalet Berezka the Point mall
06.2018 - 08.2019

Head Bartender

Bistro Des Arts the Address Hotel Marina
05.2015 - 05.2018

Bartender

Siddhartha Lounge by Buddha Bar
04.2014 - 04.2015

Bartending

European Bartending school
11.2013 - 12.2013

Six months course - food and beverage service

Fr. Agnel Institute Of Culinary and Hospitality
05.2006 - 11.2006

HSSC 10+2 - completed higher secondary school

MES High School (College)
06.2002 - 05.2004

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Charles Fernandes