Summary
Overview
Work history
Education
Skills
Certification
Timeline

Charles Carter

Newcastle under Lyme,Staffordshire

Summary

Dedicated individual with 18 years experience in retail sales, section leader and Section Manager roles. Passionate leader and individual who develops highly motivated teams through mentoring and superior communication looking to excel in the challenging and rewarding night colleague role to further improve himself and garner store wide success.

Experienced at working in multiple store formats from supermarkets to superstores and in differing geographic locations all the while excelling at store, colleague and customer expectations.

During the 18 years of retail, I have worked extensively in Home & Leisure/Music & Video/Ambient/Warehouse/Fresh and have subsequently gained an extensive understanding of these areas and what is required to make these areas proactive and successful.

As well as colleague/section leader/section manager roles, I have additionally held Key Colleague, Training Buddy and both store & regional Colleague Voice roles within various stores and was one of the first Availability Section Leaders upon the Availability departments inception.

Overview

25
25
years of professional experience
3
3
Certification

Work history

Night Section Manager

ASDA Stores PLC
Wolstanton, Staffordshire
02.2022 - 03.2023
  • Enforced service standards to maintain establishment reputation for excellence.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Successfully delivered on tasks within tight deadlines.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied critical thinking to analyze problems, evaluate solutions and select best decisions.

Twilight Section Leader

Asda Stores PLC
Ipswich, Suffolk
10.2020 - 02.2022
  • Planned rotas for team of 12+ to enable full coverage and KPA delivery.
  • Performed a variety of store operations including opening and closing procedures for store, cash office and petrol station.
  • Ensured company policies were consistently communicated and adhered to for continued compliance.
  • Coached and mentored colleagues in ways of working to continually deliver against company KPAs.
  • Restocked ambient products on shop floor from the evening's delivery to maintain availability for the customer
  • Recruited, trained and managed colleagues, building strong sales teams for each shift through strategic rostering.
  • Investigated accidents in line with company and CityHelpdesk procedure(s).
  • Increased team productivity through effective rota planning, coordination and task delegation.

Ambient Colleague

Asda Stores PLC
Asda Stoke Park/Asda Wolstanton Morris Square, Suffolk/Staffordhire
06.2016 - 10.2020
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Maintained established merchandising standards, including sales floor and promotional displays.
  • Assembled promotional displays, including quarter- and full-size point of purchase displays.
  • Answered customer questions regarding merchandise, department information and pricing.
  • Loaded and unloaded merchandise using a ladder and hand pallet truck.
  • Removed damaged, out-of-code and discontinued items from displays.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Organised racks and shelves to maintain the visual appeal of the store.

Availability Section Leader

Asda Stores PLC
Asda Stoke Park Ipswich, Suffolk
12.2014 - 03.2016
  • Planned and coordinated availability of products for advertising and promotion purposes.
  • Completed stock orders and managed inventory levels.
  • Led merchandise selection, pricing, planning and marketing.
  • Monitored and analysed sales records and consumer purchasing trends.
  • Tracked and recapped key item performance.
  • Contacted other store locations to determine merchandise availability.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Engaged with customers in a sincere and friendly manner.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Built relationships with customers to increase likelihood of repeat business.
  • Prioritised tasks and projects to meet tight deadlines.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Alerted customers to upcoming sales events and promotions.
  • Followed merchandising guidelines to present visually appealing displays.
  • Actively pursued personal learning and development opportunities.
  • Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Successfully applied prior knowledge and experience to fill shop floor while simultaneously emptying out both lower and middle warehouses.

Availability Section Leader

Asda Stores PLC
Asda Goddard Road Ipswich, Suffolk
10.2008 - 03.2011
  • Reordered inventory when it dropped below predetermined levels.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the shop.
  • Conducted additional stock inventories as and when required.
  • Communicated clear expectations and goals to each team member.
  • Stocked and replenished merchandise according to shop merchandising layouts.
  • Worked with management team to implement proper division of responsibilities.
  • Strategically scheduled team members to maintain optimum staffing levels at all times.
  • Assembled promotional displays, including quarter- and full-size point of purchase displays.
  • Completed stock orders and managed inventory levels.
  • Removed damaged, out-of-code, discontinued items from displays and performed proper mark down and/or waste procedure.
  • Rotated manufacturer products as needed.
  • Helped to implement ambient grocery wide top stocking at company inception.
  • Successfully brought inventory levels in store's inner warehouse under control for the first time in store's 23 year history.

Core Machine Supervisor

BPI Stretchfilms
Farthing Road, Ipswich, Suffolk
08.1998 - 04.2005
  • Trained staff of 10 employees to perform assembly and manufacture of product.
  • Adjusted alignment of drills, cutters, dies, guides and holding devices.
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure quality of all finished products.
  • Responsible for achieving production requirements.
  • Made sure that products were produced on time and were of good quality.
  • Ensured that all health and safety guidelines were followed.
  • Supervised and motivated staff and management.
  • Oversaw production process and managed production schedules.
  • Assisted machine operators with finished pieces.
  • Tested products or sub-assemblies for functionality or quality.
  • Monitored product standards and quality-control programmes.
  • Configured any human and material resources needed.
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.

Education

Bachelor of Science - Astrophysics and Chemistry

Keele University, Keele Staffordshire

Foundation Year student 2016-2018

Access to H.E Diploma - Science

Suffolk New College, Ipswich Suffolk
06.2016

Graduated with 60 out of 60 credits: 54 at Distinction/6 at Merit

GCSE -

Suffolk New College, Ipswich Suffolk
2016

GCSE Foundation Tier Mathematics C Grade (Highest attainable tier grade)

GCSE -

St.Joseph's College, Ipswich
1996


English Language: B

English Literature: B

Science: B

Religious Studies: B

Information Technology: C

Art & Design: C

Geography: D

Mathematics: D

French: E

Skills

  • POS systems
  • Detail-orientated
  • Hourly shift management
  • Excellent customer service skills
  • Strategic thinker
  • Goal-orientated
  • Merchandising
  • Mathematical aptitude
  • Computer literate
  • Active listening skills
  • Skilled problem solver
  • Motivated team player
  • Staff training and development
  • Personnel development
  • Wastage minimisation
  • Rota and holiday planning
  • Team huddle hosting
  • Overnight deliveries
  • Night shift operations
  • Warehousing

Certification

Access to HE Diploma 2016

NVQ Pipe, Profile and Sheet Level 2

Powered Pump Truck Certified

Previous Counter Balance Forklift Licence

Timeline

Night Section Manager - ASDA Stores PLC
02.2022 - 03.2023
Twilight Section Leader - Asda Stores PLC
10.2020 - 02.2022
Ambient Colleague - Asda Stores PLC
06.2016 - 10.2020
Availability Section Leader - Asda Stores PLC
12.2014 - 03.2016
Availability Section Leader - Asda Stores PLC
10.2008 - 03.2011
Core Machine Supervisor - BPI Stretchfilms
08.1998 - 04.2005
Keele University - Bachelor of Science, Astrophysics and Chemistry
Suffolk New College - Access to H.E Diploma, Science
Suffolk New College - GCSE,
St.Joseph's College - GCSE,

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Charles Carter