Charles Carr

Key responsibilities of this role included:

• I was responsible for resolving enquiries from clients, vendors and general public.
• Professionally greeted incoming customers and potential clients in a friendly, knowledgeable manner.
• Successfully cooperating with other departments.
• Generating leads for the sales department.
• Managed phone calls, resulting in effective communication flow within the company.
• Provided valuable support during busy periods, contributing to successful operation while in high demand.

Key responsibilities of this role included:

• Team-work.
• Proper people management so our department was run optimally.
• Providing in-depth bar and menu item knowledge and providing expert recommendations to suit customers' needs.
• Creating positive rapports with customers by being patient and approachable.
• Cooperating with other departments successfully.
• Resolved customer complaints tactfully leading to positive relations.

Key responsibilities of this role included:

• Providing a high standard of customer service for a memorable experience.
• Working alongside and communicating with other departments effectively.
• Upselling customers on products and services, including activities and merchandise.
• Solving technical problems swiftly which minimised disruption to operations.

Skills I acquired from these roles:

• Practical skills using my hands.
• Learning to cooperate with different types of individual, developing my interpersonal skills further.
• Ability to embrace hard work, to feel exhausted and still perform.
• Complied with health and safety regulations providing safer work environments.

Key responsibilities of this role included:

• Team work.
• Handling online and in-person bookings and payments.
• Assuring the time schedule was kept punctually.
• Problem solving.
• Cooperation with other departments.
• Direct and indirect sales with customers in-person and over the phone.
• Taking 50+ enquires a day.