CHARLES BRODRICK
Bedford
Summary
I am a Mechanical/Production Engineer by training, specializing in IT and networking technologies. This focus has enhanced my abilities in problem analysis and resolution. I possess comprehensive knowledge of current and emerging network technologies, with a particular emphasis on LAN and WAN. My extensive experience includes proficiency in VSAT installations and activation, as well as expertise in the design, administration, and maintenance of both wired and wireless networks. Additionally, I excel in the integration of IT networks. My key strength lies in consistently applying a systematic approach to address complex problems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Technical Manager
NTA-STAR TV Network LTD
07.2017 - 09.2023
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitor broadcast to ensure complete channels are being transmitted at all times thereby reducing channel unavailability by 7%.
- Timely uploading and transmitting of new channels and ensuring only free-to-air channels can be viewed by out-of-subscription mode.
- Ensure paid adverts in the channel are aired as at when due.
- Remotely log in to other base stations to check for any alarms and/or downtime and ensure timely resolutions.
- Ensuring adequate monitoring and availability of diesel for backup generators at all times.
- Minimized discrepancies by effectively training the technical team on VSAT installation and how to troubleshoot signal loss.
- Developed a do-it-yourself manual for Engineers on the process of adding new channels, locking channels, deleting channels, assigning IPs, checking transmitter forward power , manage ATS etc
Operations Manager/Helpdesk Analyst
Megafast Networks
04.2008 - 09.2016
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- IP planning and management
- Worked with upstream internet service providers to provide stable internet access to end-users.
- Administered bandwidth managers
- VSAT installation, activation, and maintenance.
- Diagnose network problems involving both provider-end equipment and client-end devices.
- Trained technical team on the process of troubleshooting remotely without visiting the clients.
- Carried out in-person and on-the-phone orientation to customers on the process of signal transmission and possible reasons for signal loss at customers' base end.
- Answer, evaluate, and prioritize issues arising from voice mail, email, and web requests for assistance from users.
- Prepare and maintain procedures for logging, reporting, and statistical monitoring operations.
- Create/Maintain user accounts, reset passwords, create groups, etc.
Network Support Engineer
Kalitel International
03.2004 - 05.2008
- Responsible for providing technical support to clients through phone communication.
- Install microwave radios/unlicensed radios at base stations and client premises.
- Execute structures cabling tasks at client locations
- Set up PABX systems at client premises.
- Establish and manage servers, including monitoring server logs, updating servers, and managing patches.
- Diagnose technical issues through phone calls, emails, and remote connections.
- Troubleshoot and resolve problems related to Windows Servers.
- Configure wide area networks(WAN), local area network(LAN), wireless routers, wireless access points, mikrotik, cambium, Nano station, Teletronics, canopies, avarion radions, and monitor network performance.
- Implement, configure, and activate VSAT outdoor and indoor unit modems at various sites
- Configure and manage site to site VPNs, Remote Access VPNs, and MPLS.
Education
Bachelor of Science (BSc) - Mechanical/Production Engineering
Nnamdi Azikiwe University (N.A.U)
Awka, Anambra State01.2001
Skills
- LAN design and administration
- Configuration of common radios/routers
- WAN design and administration
- Troubleshooting LAN and WAN networks
- VSAT installation and activation
- Configuration of satellite routers/modems
- Satellite TV installations (FTA)
- Basic Configuration and troubleshooting of Cisco routers and switches
- Routine servicing and maintenance of Cummins diesel engine generators
- Ability to work under pressure
- Customer-centric
- Good team player
- Integrity and transparency
- Effective communication and problem-solving skills
Certification
- Certified O3B systems installer(Motorized VSAT installations)
- GMDSS radio operator
Languages
English
Proficient
C2
Timeline
Regional Technical Manager
NTA-STAR TV Network LTD
07.2017 - 09.2023
Operations Manager/Helpdesk Analyst
Megafast Networks
04.2008 - 09.2016
Network Support Engineer
Kalitel International
03.2004 - 05.2008
Bachelor of Science (BSc) - Mechanical/Production Engineering
Nnamdi Azikiwe University (N.A.U)
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