Charles Bissong
Leicester
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Credit Controller
Flogas
Leicester
02.2026 - Current
- Managed the Cash With Order (CWO) customer ledger, ensuring payments were received and accurately allocated prior to order release.
- Monitored customer accounts and maintained accurate records of payments, credits, and account balances.
- Processed and reconciled daily cash receipts, identifying and resolving payment discrepancies in a timely manner.
- Liaised with customers regarding payment queries, outstanding balances, and account-related issues.
- Collaborated with sales, customer service, and operations teams to ensure efficient order processing and minimise delays.
- Conducted account reviews and investigations to resolve unapplied cash, short payments, and disputed transactions.
- Maintained compliance with company credit control policies and internal financial procedures.
- Produced regular reports on ledger performance, cash collection activity, and account status for management review.
- Supported month-end reconciliation processes and assisted with audit requirements when necessary.
- Delivered excellent customer service while ensuring effective cash flow management and risk control.
Credit Controller
Yu Energy PLC
Leicester
02.2025 - 02.2026
- Managed and maintained customer accounts, ensuring accurate records of invoices, payments, and account balances.
- Monitored overdue accounts, proactively contacting customers to secure timely payments and reduce bad debt.
- Reconciled accounts receivable ledger, resolving discrepancies and unapplied payments efficiently.
- Collaborated with sales, operations, and customer service teams to address queries and resolve billing issues.
- Conducted credit assessments for new and existing customers, supporting risk management and company credit policies.
- Prepared regular reports on debt collection, cash flow, and account status for management review.
- Assisted with month-end and year-end reporting and compliance processes, ensuring accurate financial records.
- Implemented process improvements to optimize collections, improve cash flow, and maintain customer satisfaction.
Credit Controller
Trespass UK
Glasgow
01.2024 - 02.2025
- Managed customer accounts and monitored outstanding invoices to ensure timely collection of payments.
- Reconciled ledger balances, identified discrepancies, and resolved payment queries efficiently.
- Communicated with customers regarding overdue accounts, payment plans, and credit terms.
- Worked closely with sales and operations teams to maintain positive customer relationships while mitigating credit risk.
- Produced regular reports on accounts receivable, cash flow, and overdue accounts for senior management.
- Supported month-end and year-end financial processes, ensuring accurate reporting and compliance.
- Assisted with credit assessments for new and existing customers to minimize financial exposure.
- Implemented process improvements to enhance the efficiency of collections and reduce outstanding debt.
Customer Service/Content Moderator
Webhelp UK
Glasgow
01.2022 - 12.2023
- Reviewed and moderated user-generated content to ensure compliance with platform policies, community standards, and regulatory requirements.
- Investigated and assessed reported content, taking appropriate action on policy violations and escalating complex cases when required.
- Delivered high-quality customer support via email, chat, and ticketing systems, resolving customer enquiries efficiently and professionally.
- Maintained accurate records of moderation decisions and customer interactions in line with company procedures.
- Identified trends, risks, and emerging issues, providing feedback to improve moderation processes and user safety.
- Worked to strict service level agreements (SLAs), achieving productivity, quality, and accuracy targets.
- Handled sensitive and confidential information with discretion and professionalism.
- Collaborated with internal teams to ensure consistent application of policies and a positive customer experience.
- Demonstrated strong attention to detail while making fair and objective moderation decisions.
- Contributed to maintaining a safe, secure, and positive online environment for users.
Customer Service Representative
Past Due Credit Solution
Glasgow
01.2020 - 11.2021
- Managed inbound and outbound customer communications regarding overdue accounts and outstanding balances.
- Assisted customers in resolving account issues and negotiating suitable payment arrangements based on individual circumstances.
- Maintained accurate customer records, updating account information and documenting all interactions in company systems.
- Investigated and resolved billing disputes, payment discrepancies, and account queries in a timely and professional manner.
- Educated customers on payment options, account status, and company policies while delivering excellent customer service.
- Worked towards collection, quality, and customer satisfaction targets in a fast-paced environment.
- Handled sensitive financial information in accordance with data protection regulations and company procedures.
- Collaborated with internal departments to ensure efficient resolution of customer concerns and account-related issues.
- Monitored payment commitments and followed up on missed or overdue payments to support debt recovery objectives.
- Maintained compliance with regulatory requirements, company standards, and customer service best practices.
First Line IT Help Desk
Hexaware Technologies Limited
London
01.2018 - 01.2020
- Provided first-line technical support to internal users, resolving hardware, software, and network issues efficiently.
- Logged, monitored, and tracked IT support tickets using the company’s ticketing system, ensuring timely resolution.
- Troubleshot desktop, laptop, mobile, and peripheral device issues, escalating complex problems to second-line support when necessary.
- Assisted users with password resets, system access, and software installations in line with IT policies.
- Delivered clear and patient guidance to users, maintaining a high level of customer satisfaction and user support experience.
- Maintained knowledge of IT systems, applications, and company procedures to provide accurate and up-to-date support.
- Monitored and resolved system alerts, ensuring minimal downtime and disruption to business operations.
- Documented solutions, processes, and troubleshooting guides to improve team efficiency and knowledge sharing.
- Collaborated with IT teams to implement new systems, upgrades, and IT initiatives.
- Ensured compliance with IT security policies, data protection, and company standards.
Customer Service Assistant
Telenet Group
Harelbeke
01.2016 - 01.2017
- Communication Excellence: Maintained clear and effective communication, both verbally and in writing.
- Teamwork: Collaborated effectively on team projects, contributing to successful outcomes.
- Data Expertise: Gained in-depth knowledge in data entry, analysis, and reporting, enhancing operational efficiency.
- Decision-Making: Utilized critical thinking to dissect complex problems and make sound decisions.
- Customer Feedback: Used feedback to improve processes and exceed satisfaction goals.
- Inquiries Handling: Addressed product availability and shipment queries promptly.
- Professional Calls: Managed incoming calls with professionalism and expertise.
- Relationship Building: Built strong customer and colleague relationships.
- Cross-Departmental Collaboration: Ensured overall customer satisfaction by collaborating with other departments.
- Supplier Communication: Maintained updated order information through supplier communication.
Education
Bachelor of Arts - Trade And Logistics
Istanbul Aydin University
01-2013
Higher National Diploma - Marketing, Advertising And Public Relations
Institute Of Commercial Management
01-2012
Skills
- Accounts receivable management
- Credit risk assessment and evaluation
- Invoice processing and reconciliation
- Ledger management (CWO, standard, or overdue accounts)
- Payment collection and dispute resolution
- Cash flow monitoring and reporting
- Financial reporting and KPI tracking
- SAP, Oracle, QuickBooks, or other accounting software
- Microsoft Excel (pivot tables, VLOOKUP, formulas)
- ERP systems familiarity
Timeline
Credit Controller
Flogas
02.2026 - Current
Credit Controller
Yu Energy PLC
02.2025 - 02.2026
Credit Controller
Trespass UK
01.2024 - 02.2025
Customer Service/Content Moderator
Webhelp UK
01.2022 - 12.2023
Customer Service Representative
Past Due Credit Solution
01.2020 - 11.2021
First Line IT Help Desk
Hexaware Technologies Limited
01.2018 - 01.2020
Customer Service Assistant
Telenet Group
01.2016 - 01.2017
Bachelor of Arts - Trade And Logistics
Istanbul Aydin University
Higher National Diploma - Marketing, Advertising And Public Relations
Institute Of Commercial Management