CHARLES BERNARD
Warrington
Summary
Vigilant Vehicle Fleet Manager with the ability to manage and maintain fleets in multiple locations. Adept at implementing security procedures and identifying safety risks. Focused on applying operational knowledge of vehicle maintenance, problem-solving, and adhering to industry regulations.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
RSM(Fleet Operation & Procurement)
LEASEPLAN India Pvt Ltd.
05.2018 - 05.2023
- Strong understanding of fleet management procedures and policies
- Managing SLAs with Vendors and Manufacturers
- Utilized data analysis to identify cost-saving opportunities and optimize procurement processes
- Managed a portfolio of key suppliers, negotiating contracts to achieve optimal pricing and delivery terms
- Collaborated with cross-functional teams to ensure timely procurement of goods and services aligned with project requirement
- Managing Pool Vehicles with records
- Maintaining the vehicle service interval dates and Documents
- Tracking Daily vehicle defects updates and vehicle off-road
- Tracking Travel Plans for the drivers and driver duty scheduling
- Solid comprehension of federal regulations and safety guidelines
- Adept at passenger and common vehicle maintenance procedures
- Ability to use reporting and data tracking software
- Skilled at identifying and resolving maintenance problems
- Especially adept at cost-effective preventative maintenance measures
- Made cost-effective vehicle vendor recommendations
- Evaluated repairs to ensure quality and safety
- Tracked fleet movements and made efficiency recommendations
- Documenting fleet Compliance records and communicating any non-compliance
- Made cost-effective vehicle vendor recommendations
- Prepared financial and fleet maintenance reports
- Scheduled preventative fleet maintenance
- Evaluated drivers and performed background checks
- Ensured that all safety regulations were fully implemented
- Evaluated fleet inspection reports
- Maintained vehicle specifications and oversaw fleet operations
- Monitored the performance of all drivers
- Made route recommendations designed to safely improve efficiency
- Prioritized assignments and made adjustments when required
- Managed vehicle orders and orchestrated fleet purchases
- Prepared weekly and monthly floor plan reports
- Ensured prompt completion of project assignments.
- Resolved and troubleshot large, complex issues escalated by junior engineers.
- Documented work logs and repairs to maintain accurate records.
- Worked with team members to coordinate workflow and complete high-volume services in busy environments.
Technical advisor AM
Zoom car Pvt ltd
10.2016 - 12.2017
- Creating Process for break down and accident vehicle
- Genuine interest in solving customers' problems
- Diagnosing the vehicle through GPS code using intellicar
- Giving Technical Advice to customers about automobile
- Giving Technical Training to team staff
- Scanning vehicle with diagnosing tool
- Giving an estimate for damage on the vehicle
- Preparing Roster for team
- Creating videos for customers about car function
- Creating flow chat for accident vehicle
- Handling live vehicle break down through mobile
- Inspecting vehicles in the Stockyard
- Creating Proforma invoice for damaged vehicle
- Handling accident, break down and live tracker Team Staff
- Prepare Audit report
- Analyzing team Performers and preparing Flow chats for staff
- Performance review meeting with manager
- Provided technical support for computer systems and applications to resolve issues.
- Researched and created strategic management, operational, and financial plans for technical requirements.
Senior Service Advisor
SKODA
06.2011 - 08.2016
- Probing customer complaints and preparing pre-job card DMS
- Doing Pre-delivery Inspection
- Genuine interest in solving customer problems
- Pre-road test with customer for Diagnosis
- Give Technical Advice to customers about automobile
- Inventory for incoming customer vehicle
- Scanning the vehicle with diagnosing tool VAS
- Giving estimate for damaged vehicle
- Preparing estimates in DMS and explaining to customer
- Using ETKA for part no
- Creating check sheet for service in ELSA PRO
- Calculating time for service to be carried out in ELSA
- Closing job card in DMS
- Creating proforma invoice in DMS
- Doing Pre-delivery Inspection
- Explaining to customers regarding service carried out
- Explaining retail invoices to customer
- Fault codes and carrying out test plans to find out culprit part
- Software updating of engine control unit and gearbox control unit
- Adaptation of ignition keys and remote to immobilizer
- Switching off transport mode and service updating
- Activating special features like daylight running and automatic 15km locking
- Carrying out basic settings for seats, power window
- Prepare Audit report
- Analyzing the team's performance
GRUPO ANTOLIN PUNE PVT LTD
08.2009 - 03.2011
- Incoming Material Inspection
- G R N Closing
- Patrol Inspection
- Customer Issue
- Usage of special tools in order to avoid damage to parts and improve efficiency
- Minimize repeat repair.
Education
Mechanic (Motor Vehicle) ITC -
St. Josephs ITC
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Tamil Nadu Education Board
Skills
Data analysis
Vehicles Stockyard management
Technical and diagnostic support
Good knowledge of automobiles, Strong communication
Vehicle tracking system
Problem-Solving
undefinedTrainings undergone
Fast Track Module - 1 (CTB001P3)
- Possible application of Test instruments like OBD in VAS
- Using available technical information like ELSA PRO, and SSP.
- Using technical information efficiently and in task-oriented manner
- Vehicle Basics of electrical
Fast Track Module - 2 (CTB002P3)
- Using technical information efficiently and in task-oriented manner
- To make efficient use of VAS 5051B with guided faultfinding and guided function in the workshop
- Learning about new developments in vehicle self-diagnosis - Measuring Value blocks - collecting service
- Basic electrical (CTB 090 P)
- Basic of electrical
- Petrol Engine (CTM 810 P)
- Design and function of current Engine management systems Skoda Petrol-Engine
- Systematic fault finding in practice with the aid of modern test equipment in fuel supply
- Engine management Sensor/Actuators Turbo & Standard engine
- Service Advisor Level 1
- Roles & Responsibilities _ Service Advisor
- ŠKODA Shield
- Extended Warranty & RSA
- FOC parts supply against warranty & Goodwill
- Goodwill Self Authorization in SAGA 2
- Customer Concern handling process
- Product information, Service Intervals
- Service Quality Measurable
- Service Core Process
- Dialogue reception
- Human Touch
- Service Advisor Level 2
Certification
Software Packages :
Accomplishments
- Vigilant Vehicle Fleet Manager with the ability to manage and maintain fleets in multiple locations
- Adept at implementing security procedures and identifying risks
- Focused on applying operational knowledge of vehicle maintenance,problem-solving, and adhering to industry regulations
Personal Information
Education
/2005,/2002
Name & contact
Timeline
RSM(Fleet Operation & Procurement)
LEASEPLAN India Pvt Ltd.
05.2018 - 05.2023
Technical advisor AM
Zoom car Pvt ltd
10.2016 - 12.2017
Senior Service Advisor
SKODA
06.2011 - 08.2016
GRUPO ANTOLIN PUNE PVT LTD
08.2009 - 03.2011
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Tamil Nadu Education Board
Mechanic (Motor Vehicle) ITC -
St. Josephs ITC
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