CHARLES ALUGE
Business Analyst
London,ENG
Summary
A result-driven IT professional with over 5+ years of Business Analyst experience within IT and management consulting sectors, public sectors and delivering projects including: digital transformation, process improvement, website development, process engineering, customer service experience design and process mapping. Vast experience working in Agile/Waterfall/Hybrid methodologies. Excellent in stakeholder management, project planning, risk management, conflict management, team collaboration, communication, team building and working with cross functional teams. Efficient in requirement engineering; providing UAT, sprint planning and BAU support. Possess excellent time-management skills, with capacity to build effective relationships with varied stakeholder groups and third parties. Committed to delivering high-quality solutions to drive growth and success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Business Analyst
PharmGate Ltd
Birmingham, UK
02.2023 - Current
- Digital Transformation /Process Improvement of B2B Processes: Delivery (Waterfall and Agile) responsible for automating the procurement bidding and service delivery process from manual to digital using the PharmGate digital platform
- Key deliverable include: the development of a new web portal to manage the procurement, logistics and supply chain solutions of business partners
- Responsibilities:
- Responsible for initiating and implementing the full software development lifecycle for the PharmGate portal
- Led the research and documentation of As-is user journeys through interviews combined with quantitative user data from Google Analytics
- Defining the Gap Analysis and documenting the To Be process with a Process map and data flow diagram
- Produced the Business Requirement Document as well as Benefit review plan for the portal development
- Responsible for Defining and documenting the High Level Requirement, Functional and Non-Functional requirement
- Responsible for creating required artifacts such as process flow diagram using BPMN 2.0 notation to visualise user/system interaction for refactored user journeys, use case diagram and wireframe for the proposed solution
- Documenting user stories with acceptance criteria following gherkin syntax and BDD format ensuring all requirement meets the “Definition of ready”
- Steering key team calls including – Story grooming sessions and 3 Amigos call, ensuring the development team have baseline understanding of the requirements and the delivery/QA approach is clear and understood before start of development
- Evaluated and validated product backlog items to ensure that they are still fit for purpose
Business Analyst Project Lead
Four Core Integrated Services Ltd
08.2018 - 02.2023
- Digital transformation/Process improvement of POSSAP (Police Specialized Services Automation Project): Delivery(Waterfall, Agile). Supported Full implementation of end-to-end process automation of Police Specialized Services project a concession project to improve process of rendering specialized services for Nigeria Police Force
- Project POSSAP Responsibilities:
- Facilitated requirements gathering sessions and documented all requirements (Business requirement, User Requirements & Systems Specification) for the POSSAP portal
- Responsible for setting up meetings, workshops and interviews with relevant stakeholders to have view of operational models for these services such as Joint Implementation Committee comprising of senior Police officers and identified MVP’s for first phase of project
- Responsible for defining comprehensive stakeholders communication plan for both technical and non-technical stakeholders
- Documented the Business requirements, as well as all Functional & Non-Functional requirements into the products backlog
- Created business process model artifacts to support understanding of key user journeys and processes such as use case diagram and wireframes
- Provided support for UI/UX designer in designing product user interface
- Worked with Product Owner to prioritize product backlog
- Documented EPICs, User stories and acceptance criteria, ensuring requirements meet Definition of Ready
- Responsible for setting up scrum meetings with development team and product owner ensuring that task are clearly defined and lesson learnt clearly documented
- Responsible for organizing training workshops to onboard end users to new platform and get their feedback
- Supported PM and Product owner in drafting Post implementation project evaluation pan to ensure continuous improvement
- Led development team to develop dashboards and reporting tools to track business performance metrics
- Digital Transformation/Process improvement of IDEC (Import Duty Exemption Certificate) : Delivery(Waterfall, Agile) Project Lead: Led project team in plan, design, development and deployment of IDEC portal, automating end-to-end process of rendering import duty exemption of Federal Ministry of Finance.
- Project IDEC Responsibilities:
- Led 10 man multidisciplinary team comprising of - Project Manager, Business Analyst, Developers and Testers
- Facilitated requirement gathering session to document all data business currently has on its database
- Documented current state (AS-IS) and desired future state (TO-BE) and produced process flow maps for both states
- Responsible for communicating process changes and modifications so that issues and solutions are understood
- Responsible for identifying and capturing business process, data flow and system requirements that relates to personal data Subject
- Led stakeholder engagement plan and developed clear and concise communication plan for technical and non-technical stakeholders
- Responsible for defining High Level Requirements further breaking them down to Detailed Specifications
- Responsible for defining Functional and Non-Functional requirements for development them further creating Epic list, user stories, user acceptance criteria and corresponding test cases for each sprint
- Collaborated with Product owner and development team in organizing sprint planning, sprint review and sprint retrospective during implementation stage and ensuring that team understand definition of done
- Responsible for producing Go-live engagement to demonstrate use of new platform for request of IDEC
- Digital Transformation/Process Improvement of National Social Investment Management System NASIMS: Delivery (Agile) Business Analyst- This project aimed developing a central management platform for administration and coordination of Social Investment Programs under Federal Ministry of Humanitarian Affairs, Disaster Management and Social Development.
- Project NASIMS Responsibilities:
- Facilitated requirement gathering calls with relevant SMEs to gather and document requirement for current process
- Responsible for organizing several workshops and interviews with stakeholders to have clear picture of their needs
- Documented systems specifications requirements on how to onboard new applicants and current beneficiaries of N-Power scheme
- Responsible for analyzing and documenting impact assessment as well as benefit review plan for project
- Responsible for defining High level requirement and collaborated with development team to further cascade into Functional and non-functional requirements and ensured sign off
- Collaborated with stakeholders to identify business needs and data sources.
- Produced use case diagram, epic list, user stories and collaborated with development team to create wireframe with Balsamic to show visual representation of new platform
- Ensured smooth communication plan with third party vendors for API integration
- Documented test reports and collaborated with developers during sprint process to implement requirements and provide necessary guidance during QA process
- Supported Post implementation committee to organize Go-live engagement with stakeholders and also review project outcome.
- Generated business intelligence reports to inform strategic decision-making.
Project Manager
Eron Technologies Ltd, ng
07.2016 - 08.2018
- Erononline.ng is an e -commerce platform for seamless online shopping experience
- Responsibilities:
- Led SDLC process for development of this platform to create opportunity for sellers to create account and display their items on platform, indicate prices and location for this items, increasing company revenue by 30 percent within 12 months of full implementation
- Developed project management roadmap to define project objectives, timelines and milestones.
- Responsible for requirement gathering and producing comprehensive business case for this project
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Produced Business Requirement Document as well as systems specification documents
- Responsible for documenting process flow diagrams for key user journeys
- Supported BA in developing clear and concise user stories and user acceptance criteria
- Supported development team in estimating story points and ensure team understands requirements from end-to end perspective
- Led development team to review incremental deliverables, ensure it meets acceptance criteria and aligns with project vision
- Identified and defined key performance indicator and success metrics for this platform
Education
MBA- Masters - Business Administration
Aston University, Aston Business School
Birmingham, UK 09.2013 - 03.2015
B.Eng - Electrical/Electronics Engineering
Ambrose Alli University
Ekpoma, Nigeria 01.1996 - 02.2001
Skills
Requirement engineering
MS Office tools
Stakeholder Management
Business process mapping
Business planning
Workflow Analysis
Gap analysis
UML
Visio
Jira and Confluence
Wireframing
SDLC and Scrum
Affiliations
BGS-Beta Gamma Sigma- An international honours society for Top Business Graduates Globally
Nigeria Society of Engineers
Timeline
Business Analyst
PharmGate Ltd
02.2023 - Current
Business Analyst Project Lead
Four Core Integrated Services Ltd
08.2018 - 02.2023
Project Manager
Eron Technologies Ltd, ng
07.2016 - 08.2018
MBA- Masters - Business Administration
Aston University, Aston Business School
09.2013 - 03.2015
B.Eng - Electrical/Electronics Engineering
Ambrose Alli University
01.1996 - 02.2001