Charles Alo
London
Summary
A motivated and reliable individual with experience in retail and event-based customer service, consistently delivering high standards of service in fast-paced environments. Demonstrates strong communication, teamwork, and problem-solving skills, with the ability to adapt to diverse situations and customer needs. Experienced in handling transactions, managing stock, and maintaining organised, customer-focused environments. Proactive and professional, with a growing understanding of business operations gained through industry engagement and academic study. Currently in the second year of a Level 3 College Diploma, with a strong commitment to personal development and career progression.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Waiter porter
Berkeley's
London
2025.11 - 2026.03
Assisted in delivering customer service by serving food and beverages efficiently.
Responded to customer requests promptly to ensure satisfaction.
Provided guidance on menu options in a positive manner.
- Gained experience in diverse events while maintaining composure under pressure.
- Supported front-of-house operations by setting up and clearing tables swiftly.
- Maintained cleanliness and organisation throughout service.
- Transported food equipment and supplies between kitchen and service areas.
- Helped uphold hygiene standards and prepared venues for events.
- Cleaned and organised cutlery and dishes after use enhancing cleanliness.
- Prepared tables for meals, ensuring a pleasant dining environment.
- Delivered food orders promptly for increased customer satisfaction.
Customer service
Shoprite
, Nigeria
2021.05 - 2023.02
- Assisted customers with enquiries and resolved issues promptly to enhance in-store experience.
Maintained organised and visually appealing displays in accordance with company standards while aiding stock control through replenishment and inventory management.
Collaborated with team members during busy periods to facilitate efficient store operations and processed transactions accurately following company procedures.
Education
GCSEs - Computer Science and cyber security
Croydon College
Croydon 2024.09 -
Skills
- Customer service and relationship management
- Strong communication and interpersonal skills
- Teamwork and collaboration
- Problem-solving and conflict resolution
- Time management and ability to work under pressure
- Adaptability in fast-paced environments
- Organisation and attention to detail
- Cash handling and transaction accuracy
Certification
- BTEC Level 3 National Foundation Diploma in IT
- A practical, work-focused qualification developing key skills such as problem-solving, teamwork, communication, and project management. Involved completing assignments and projects that built strong organisational and professional abilities, preparing for a wide range of work
- GCSE
- 2024
- With maths 4 English 4
- This shows my dedication in completing my exams and passing. I believe this is a good certificate in getting a work
Languages
English
Fluent
Igbo
Native
Affiliations
- Cooking
- Meeting new people
- Going out
- Solving riddles or puzzles
- Cleaning
- Researching about new things
Accomplishments
- Awarded for 100% attendance throughout secondary education, demonstrating strong commitment, reliability, and discipline.
- Recognised for achievement in English Language and Communication, highlighting strong written and verbal communication skills
Timeline
Waiter porter
Berkeley's
2025.11 - 2026.03
GCSEs - Computer Science and cyber security
Croydon College
2024.09 -
Customer service
Shoprite
2021.05 - 2023.02