Charlene Ratcliffe

Supported daily operations of nursery by assisting manager and other senior staff.

Acted as deputy manager during absences to maintain service continuity.
Progressed from college role to senior practitioner over 21 years, demonstrating commitment and growth.

Below is a list of some of the things that i have engaged in during this time.

• Complying staff rotas.
• Attended / completed relevant training.
• Assisted newer practitioners with skill development and confidence building.
• Supported performance enhancement through practical guidance.
• Modelled nursery vision for staff engagement.
• Improved child confidence by providing emotional support and encouragement.
• Ensured cleanliness and hygiene standards at the facility for a healthy environment.
• Organised educational activities for improved learning outcomes.
• Conducted regular health checks to monitor wellbeing.
• Enhanced communication skills with age-appropriate language use.
• Contributed to team meetings for enhanced coordination of care.
• Supported children's personal needs to foster self-reliance and independence.
• Fostered a nurturing environment with positive reinforcement techniques.
• Managed conflicts amongst children effectively, instilling understanding of respect and cooperation.
• Observed child behaviour and responded appropriately to ensure well-being.
• Documented daily observations, maintaining accurate childcare records.
• Collaborated with parents for consistent approach towards child development strategies at home and centre.
• Administered first aid in cases of minor injuries or accidents.
• Planned outdoor trips, promoting physical activity and exploration.
• Implemented safeguarding policies to ensure child safety.
• Practised safety and hygiene protocols by maintaining clean work environment.
• Thoroughly cleaned and disinfected play areas to control health risks.
• Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
• Greeted parents, responded to enquiries and provided information regarding childcare program.
• Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
• Demonstrated professionalism and compassion to support best practices and quality standards.
• Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
• Participated in staff meetings to gather more information and updates.
• Engaged in advance childcare training to acquire more knowledge and amplify skills.

Assisted with various tasks during college breaks, I was employed through a recuritment agency. I engaged in different roles as needed throughout the holiday period.

• Managed phone calls, resulting in effective communication flow within the company.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Maintained an organised reception area for a professional business environment.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Maintained accurate logs of visitor entries for security purposes.
• Completed data entry tasks whilst adhering to strict deadlines.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Maintained accurate and up-to-date records for smooth handovers.

Some of the experience i gained and was able to put in place whilst working here.

• Created welcoming atmosphere by greeting customers warmly upon arrival.
• Responded professionally to customer complaints; resolved issues amicably.
• Participated in staff training sessions; gained valuable retail knowledge.
• Managed till operations efficiently with minimal errors.
• Stocked shelves neatly and accurately, maintaining visual standards of shop floor.
• Supported sales team, boosting overall performance.
• Ensured customer satisfaction by providing excellent service on shop floor.
• Maintained clean and organised store environment for improved shopping experience.
• Handled customer queries promptly for increased satisfaction levels.
• Upheld company policies consistently within the shop floor area.
• Updated product labelling and pricing to reflect discounts and offers.