Charlene Miles

· Deputise for the General Manager during periods of leave and abstraction taking the lead in administration, office and staff management ensuring high standards of customer service are maintained.

· Manage the admin support teams work and roles, ensuring tasks are completed efficiently. Support and develop the team to deliver an effective and efficient support service to KPRA members and suppliers.

· Continually review processes and systems and recommend and implement changes that improve the service offered to members.

· Identify and organise leisure and sporting activities ensuring a variety of events that engage differing membership groups.

· Support the Finance Manager in maintaining banking and finance records for the KPRA and KPRA Leisure Limited. Provide a support service to members and branch clubs in their absence.

· Manage the weekly lottery draw ensuring the results are published and advised to Payroll for payment.

· Administer processes for the purchasing of tickets, events and promotions, ensuring financial records are kept up to date and in line with the financial guidelines operated within the KPRA.

· Identify opportunities to increase membership, looking at processes to engage with non-members, building relationships that may encourage them to join.

· Publish the weekly update and maintain oversight of media forums used to advertise events and services. Manage the Sharepoint and Website pages ensuring they remain current, informative and reflective of member engagement requirements.

· Manage the ballot for the rental of holiday properties ensuring fairness and transparency, issue contracts and oversee the control and record keeping of payments. Ensure that cancellations are balloted to provide equity of opportunity.

· Promote and support the Rewards Gateway seeking opportunities to engage with members and advertise the benefits of use.

· Undertake reasonable work requests that support and progress the Associations core functions.

· Prepare annual objectives for direct reporting staff and carry out quarterly reviews of progress.

Special constables are volunteer police officers, sometimes known as specials. They take part in frontline police work and wear the same uniform, carry the same equipment and hold the same power of arrest as regular police officers.

• I responded to emergency calls for assistance, providing immediate help.
• Strengthened community relations by conducting regular foot patrols.
• Handled sensitive situations with understanding and professionalism, diffusing tensions.
• Attended training sessions regularly, enhancing knowledge of policing methods.
• Supported victims of crime, offering reassurance and advice where needed.
• Performed stop and search procedures when required, maintaining public safety.
• Dealt promptly with anti-social behaviour cases, reducing community disturbances.
• Assured accurate record-keeping for legal proceedings.
• Responded to emergency calls for assistance, providing immediate help.