Charlene MacPhee
Kirkcaldy,Fife
Summary
Dedicated hospitality professional with a strong foundation in organisational skills and trustworthiness. Demonstrates exceptional verbal and written communication, coupled with customer service expertise and a commitment to health and safety compliance. Proficient in team collaboration within the hospitality sector, maintaining high personal behaviour standards. Skilled in vegetable butchery, pastry crafting, and managing food waste effectively through sustainable cooking practices. Adept at recipe modification and adapting to fast-paced environments while remaining patient in instruction. Known for effective communication with chefs, handling criticism professionally, and excelling in time management during cooking processes. Maintains a keen awareness of hygiene standards and dietary requirements, aiming to further enhance culinary expertise within the industry.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Assistant Cook
Café St Clair @ Pathhead Parish Church
Kirkcaldy, Fife
2024.11 - Current
- Prepared salads, sandwiches, and desserts for service, including Meals on Wheels.
- Portioned meals efficiently for the Meals on Wheels service.
- Assisted with kitchen setup and cleanup during each shift.
- Rotated and ordered food supplies to maintain freshness.
- Participated actively in team meetings, contributing valuable inputs.
- Adapted swiftly to changing menus and food preparation methods.
- Received food supplies from vendors whilst verifying their quality.
- Monitored stock inventory levels to avoid shortages or excesses.
- Worked in accordance with food hygiene standards, promoting a safe working environment.
- Collaborated with other kitchen staff for efficient meal preparations and deliveries.
Volunteer Befriender
Care And Share Companionship
Kirkcaldy, Fife
2022.10 - Current
- Facilitated events for volunteers and service users, enhancing community engagement.
- Provided weekly companionship to an older person, fostering meaningful connections.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
Food Volunteer
Greener Kirkcaldy
Kirkcaldy, Fife
2018.12 - Current
- Assisted with cooking workshops to enhance participant skills.
- Prepared food for events and services, ensuring quality standards.
- Packed community meals for takeaway to support local needs.
- Provided company on a weekly basis to foster community engagement.
Service Colleague
ASDA
Kirkcaldy, Fife
2022.11 - 2024.03
- Maintained cleanliness of manned checkouts and self-scan tills.
- Returned unwanted stock to shop floor for efficient inventory management.
- Assisted in other departments by stocking shelves and tidying during low staffing levels.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Cook
Trust Housing Association
Kinghorn, Fife
2022.10 - 2022.11
- Prepared and cooked meals to meet dietary requirements.
- Ordered food supplies to ensure timely availability.
- Maintained cleanliness in work areas, upholding high sanitation standards consistently.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
- Organised kitchen equipment and utensils for easy access during peak hours.
- Ensured freshness and quality of ingredients, maintaining culinary standards.
Community Kitchen Community Cook
Peace ‘n' Jam Social & Community Hub
Glenrothes, Fife
2021.09 - 2022.01
- Executed preparation and cooking of food to ensure high-quality meals.
- Designed food-related projects to enhance community engagement.
- Established and enforced kitchen cleaning schedules for optimal hygiene standards.
- Collaborated with various groups to successfully run community-based projects.
Café Volunteer
RVS
Kirkcaldy, Fife
2020.01 - 2020.03
- Executed food preparation for service to ensure timely delivery.
- Handled customer interactions to enhance satisfaction and loyalty.
- Managed cash transactions with accuracy and efficiency.
- Maintained cleanliness of café to uphold hygiene standards.
Retail volunteer
Capability Scotland
Kirkcaldy, Fife
2017.01 - 2019.12
- Sorted and prepared clothes for shop floor display.
- Handled cash transactions efficiently at till.
- Maintained tidy shelves and shop floor to enhance customer experience.
- Arrived early to initiate daily store preparations.
- Left late to ensure proper store closure and security.
- Assisted customers with inquiries to foster positive interactions.
- Organised stock room for optimal storage and access.
Cook
Bob and Bert's
Kirkcaldy, Fife
2019.10 - 2019.11
- Prepared food for service, ensuring timely availability.
- Set up kitchen for efficient operational use.
- Cleaned kitchen thoroughly at end of each day.
- Retrieved items from fridge and freezer as needed.
- Ensured freshness and quality of ingredients, maintaining culinary standards.
Education
HNC - Professional Cookery
Fife College
Kirkcaldy, Fife 2021.09 - 2022.06
Advanced Certificate - Professional Cookery
Fife College
Dunfermline, Fife 2020.09 - 2021.06
SVQ Level 5 - Professional Cookery
Fife College
Dunfermline, Fife 2019.09 - 2020.06
SVQ Level 4 - Professional Cookery
Fife College
Dunfermline, Fife 2019.02 - 2019.06
REHIS Qualifications - Elementary cooking skills, Food hygiene, Food and health
Greener Kirkcaldy
Kirkcaldy, Fife 2018.09 - 2018.10
Skills
- Organizational skills
- Trustworthiness
- Verbal and written communication
- Customer service expertise
- Health and safety compliance
- Team collaboration in hospitality
- Personal behaviour standards in hospitality
- Vegetable butchery
- Pastry crafting
- Managing food waste effectively
- Sustainable cooking practices
- Recipe modification
- Adapting to fast-paced environments
- Patient in instruction
- Effective communication with chef
- Handling criticism professionally
- Time management in cooking
- Hygiene consciousness
- Understanding dietary requirements
Certification
- Scotland's Mental Health First Aid Course - 2025-02-19
- Level 2 Food Hygiene Certificate - 2025-01
- Emergency First Aid at Work - 2024-10
- Allergy Awareness - 2022-01
References
References available on request
Interests
I enjoy reading and watching films
Other Information
I was a Full time Carer for my mother from 2012-12 to 2016-05
Timeline
Assistant Cook
Café St Clair @ Pathhead Parish Church
2024.11 - Current
Service Colleague
ASDA
2022.11 - 2024.03
Volunteer Befriender
Care And Share Companionship
2022.10 - Current
Cook
Trust Housing Association
2022.10 - 2022.11
HNC - Professional Cookery
Fife College
2021.09 - 2022.06
Community Kitchen Community Cook
Peace ‘n' Jam Social & Community Hub
2021.09 - 2022.01
Advanced Certificate - Professional Cookery
Fife College
2020.09 - 2021.06
Café Volunteer
RVS
2020.01 - 2020.03
Cook
Bob and Bert's
2019.10 - 2019.11
SVQ Level 5 - Professional Cookery
Fife College
2019.09 - 2020.06
SVQ Level 4 - Professional Cookery
Fife College
2019.02 - 2019.06
Food Volunteer
Greener Kirkcaldy
2018.12 - Current
REHIS Qualifications - Elementary cooking skills, Food hygiene, Food and health
Greener Kirkcaldy
2018.09 - 2018.10
Retail volunteer
Capability Scotland
2017.01 - 2019.12