Charlene Forsyth

• Ensured accurate record keeping by diligently updating patient charts and medical records.
• Collaborated with multidisciplinary healthcare teams for optimal patient outcomes.
• Facilitated communication between patients and their families, ensuring all concerns were addressed promptly.
• Improved patient comfort by assisting with bathing, dressing and meal preparation.
• Handled sensitive situations delicately while dealing with terminally ill patients or those in distressing situations.
• Followed strict infection control protocols, maintained high standards of cleanliness and safety within the ward.
• Administered medications under supervision of registered nurse, ensured accurate dosage and timing for each patient.
• Organised recreational activities for residents; enhanced mental well-being through stimulation and social interaction.
• Assisted with mobility needs of patients, promoted independence whilst ensuring safety at all times.
• Performed basic wound care under supervision; allowed for quicker healing process.
• Prepared meals taking into account specific dietary requirements of each patient; contributed to improved health status.
• Supported patients with daily living activities to enhance quality of life.
• Monitored vital signs regularly to ensure timely medical intervention.
• Assisted during physical examinations by doctors; enabled more efficient consultations.
• Participated in staff meetings to share feedback about patients' conditions; facilitated proactive changes in treatment plans.
• Provided personal care services such as toileting and hygiene assistance; upheld dignity of every individual.
• Provided emotional support to patients, resulting in increased satisfaction rates.
• Assisted registered nurses with daily tasks, improved efficiency on the ward.
• Maintained clean and hygienic environment for enhanced patient experience.
• Delivered compassionate care to elderly patients in a residential setting.
• Collaborated with nurses to evaluate care plan outcomes, implementing or adjusting interventions accordingly.
• Built caring, supportive relationships with residents, enhancing daily life through personalised care.
• Cleaned, sterilised and stored clinical equipment appropriately.
• Provided incontinence care and bed baths, maintaining patient dignity at all times.
• Collected and disposed of clinical waste in line with regulations.
• Delivered practical and emotional support to patients and caregivers, enhancing quality care provisions.
• Recorded weight and height measurements, blood pressure and blood sugar levels.
• Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
• Supported data security and patient privacy with adherence to confidentiality protocols.
• Monitored medical supply levels and restocked exam rooms.
• Performed daily clinical observations, recording medical data accurately and securely.
• Prepared treatment rooms prior to use.
• Recorded vital signs and other metrics to inform care team of ongoing progress.
• Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
• Administered oral medication to incapacitated patients as outlined in care plans.
• Responded to patient call lights and supported continuum of care with appropriate interventions.
• Reported non-compliant behaviour to head nurses to maintain high-quality care.
• Input patient data onto clinical system, adhering to confidentiality laws.
• Assisted patients with ADL management and supported ambulation to promote healing.
• Diligently followed Infection Prevention and Control (IPC) policies to minimise ward infection rates.
• Maintained best-in-class standards for individualised care in [ Number ]-bed unit by continuously checking in with patients and families and quickly providing care.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Coordinated and ensured safe patient living environment and assisted with daily living activities.
• Gathered and documented patient vital signs on [ Timeframe ] basis.
• Engaged with patients using active listening and open-ended questioning to build meaningful relationships.
• Maximised patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Provided immediate assistance in emergency and routine paging situations to evaluate needs and pursue optimal care.
• Performed patient assessments, documented vital signs and reported changes to supervisors.
• Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Transported patients between rooms and appointments or testing locations.
• Provided continual advocacy for patients' welfare, rights and needs.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Evaluated patients to identify and address wounds, behavioural concerns and medically-relevant symptoms.
• Managed and administered prescription and over-the-counter medications.
• Responded appropriately to physical, emotional and developmental needs of patients.
• Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
• Turned and positioned patients to maintain comfort and minimise problems.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Participated in fun activities, including [Type] and [Type] with patients each [Timeframe] to boost mood, improve overall memory and provide light entertainment.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimise treatment planning and care delivery.

Started in this role as a care assistant and was promoted after my first year to train as a SNCA. All job responsibilities the same as Care Concern but definitely less experience in this job due to learning a new role.

• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Upheld confidentiality with sensitive information handling procedures.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• Assisted with administrative tasks, improving overall functionality of the office.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Maintained an organised reception area for a professional business environment.
• Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Handled appointment scheduling to ensure smooth daily operations.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Completed data entry tasks whilst adhering to strict deadlines.
• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Maintained accurate logs of visitor entries for security purposes.
• Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
• Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
• Managed phone calls, resulting in effective communication flow within the company.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Delivered front of house duties with warm and professional manner.
• Maintained accurate and up-to-date records for smooth handovers.
• Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Acted as first point of contact for wide range of personnel.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Prioritised tasks to maintain reliable service throughout peak times.
• Took and communicated messages to minimise interruptions to staff workflows.
• Reduced waiting times through effective time and resource management.
• Provided clerical support to company employees, including copying, faxing and file management.
• Embodied company values through friendly and reliable customer service.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Admitted guests into buildings to control site access.
• Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
• Assisted with set up of ID card and access permissions following site security practices.
• Located information and records quickly to assist with ad-hoc queries.
• Signposted other services where appropriate using industry knowledge and contacts.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Offered knowledgeable, friendly support to in-office guests.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Kept reception area clean and organised to uphold professional office reputation.
• Maintained reception area stock of important forms and brochures.
• Handled office petty cash and maintained flawless records.
• Managed office calendar, set new appointments and assisted with arrangements.
• Represented company and promoted brand with exceptional service and presentation.
• Wrote professional letters, memos and emails for internal and external business communication.
• Oversaw office supply orders and replenished stock for staff use.
• Received payments for [Product or service] and updated balances in computer.
• Coordinated incoming and outgoing packages and mail to facilitate distribution.
• Set up office spaces, equipment and support services for client and team meetings.
• Issued visitor and contractor passes and recorded visits on security system.
• Tracked daily activities and important metrics with spreadsheets.
• Assisted visitors with completing and submitting [Type] paperwork.
• Created agendas for meetings, prepared materials and took detailed notes.
• Updated [Spreadsheet] with important office metrics and logged daily activities.
• Monitored building security, updated logs and issued visitor badges.
• Coordinated travel flights, accommodation and itineraries for office staff.