Charlene Collpitts
Ashington,Northumberland
Summary
Reliable with 3 years of experience. Applies person-centred approach to enhance health and holistic outcomes. Offers flexibility and compassion to meet diverse client needs. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Responsible Care Assistant enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Overview
11
11
years of professional experience
21
21
years of post-secondary education
Work history
Customer care coordinator
Persimmon Homes
Newcastle, Northumberland
2023.03 - 2024.04
- Answering calls
- Booking Jobs on system
- recorded information and complaints
- Offered detailed advice on product and service benefits.
- Maintained excellent client satisfaction by providing in-depth support.
- Improved customer retention by [Number]%, through service and account management.
Receptionist
Raw Clark
Morpeth, Northumberland
2021.02 - 2023.06
- Tracked daily activities and important metrics with spreadsheets.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Monitored building security, updated logs and issued visitor badges.
- Managed bookings using Booker software to schedule, cancel and rearrange appointments.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Offered knowledgeable, friendly support to in-office guests.
- Prioritised tasks to maintain reliable service throughout peak times.
- Managed office calendar, set new appointments and assisted with arrangements.
Ridley Arms
John Fitzcarraldo
Morpeth, Northumberland
2018.01 - 2023.06
- Carried out day-to-day duties accurately and efficiently.
- Monitored and updated stock levels and inventory databases.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Managed on-site evaluations, internal audits and customer surveys.
- Consistently arrived at work on time and ready to start immediately.
- Assisted with infection control through social distancing and PPE wearing.
- Increased revenue by upselling and recommending products.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Handled chemicals and waste in line with COSHH regulations.
- Processed invoices and payment runs with complete accuracy.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered tailored assistance to customers with disabilities.
Senior care assistant
Coniscliffe care home
Newcastle upon Tyne, northumberland
2014.03 - 2018.02
- Updated families regularly on patient progress and treatment plan changes.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
- Assembled and dismantled equipment required by healthcare professionals.
- Collaborated with additional care providers to ensure seamless patient support.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Maintained confidentiality and compliance standards for optimised patient care.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Helped design and update treatment plans based on progress and health developments.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Kept patient environments clean and neat following optimum hygiene standards.
- Positioned, lifted and transported patients with limited mobility.
- Submitted reports to manager regarding status of client.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Minimised care continuity issues by keeping thorough, accurate records.
Care assistant
Coniscliffe care home
Newcastle upon Tyne, Northumberland
2013.06 - 2014.03
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Minimised care continuity issues by keeping thorough, accurate records.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Updated families regularly on patient progress and treatment plan changes.
- Assembled and dismantled equipment required by healthcare professionals.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Provided attentive first-hand care, comfort and safety to patients.
- Positioned, lifted and transported patients with limited mobility.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Monitored client health conditions and reported immediate issues to manager.
- Kept patient environments clean and neat following optimum hygiene standards.
- Consistently arrived at work on time and ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained confidentiality and compliance standards for optimised patient care.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Education
GCSEs -
King Edwards VI School
Northumberland 2020.04 - 2020.05
NVQ Level 2 - Health and Social Care
King Edwards
Northumberland 2000.05 - 2021.06
Skills
care Assistant
- Communication skills
- Customer-focused
- Team building
- Time management
- Management
Affiliations
- I love going to the gym , dog walking and spending time with family
Timeline
Customer care coordinator
Persimmon Homes
2023.03 - 2024.04
Receptionist
Raw Clark
2021.02 - 2023.06
GCSEs -
King Edwards VI School
2020.04 - 2020.05
Ridley Arms
John Fitzcarraldo
2018.01 - 2023.06
Senior care assistant
Coniscliffe care home
2014.03 - 2018.02
Care assistant
Coniscliffe care home
2013.06 - 2014.03
NVQ Level 2 - Health and Social Care
King Edwards
2000.05 - 2021.06