Charleen Brown

Responsible for Global CRM Strategy & IT Transformation

• Managing key partnerships alongside development & Implementation of the CRM roadmap
• Driving improvements in tools functionality and enhancing the seller/customer experience
• Scoping and implementing Services sales specific training programs to boost sales productivity & standardise global processes
• Managing the end-to-end process, providing insights and actions to leaders for improvements on sales tools, processes & improving time spent with Customers & Partners for Sales

Responsible for Global Services Sales Compensation Design

• Supported global sales compensation for 110+ worldwide services sellers
• Designed and implemented annual comp plans aligned with business strategy and Go-To-Market objectives
• Supported sales quota setting with Business Operations Teams
• Collaborated with Commissions Teams to enhance payment and reporting processes
• Provided tools and collateral to ensure sellers understood their compensation
• Drove best practices and continuous improvement in global compensation programs

Responsible for improving seller productivity within EMEA

• Enhanced productivity and effectiveness within the EMEA services sales organisation
• Developed EMEA-specific processes and procedures for forecasting, bookings, and compensation
• Reviewed results with leadership, analysing key metrics and recommending improvements
• Implemented changes to seller behaviour and processes based on key findings

Responsible for Supporting the UKI Services sellers

• Company Overview: Providing IT Consulting and systems integration services to customers
• Developed and managed a support role for the UK Consulting Sales team, ensuring comprehensive handling of forecasting, booking, and revenue recognition, including addressing legal considerations

Responsible for underwriting Buy-to-let mortgages with a mandate of £1.5M