Charity Njire

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Advised customers on selection of wine, beer, spirits and other liquors based on their individual taste preferences; upsold merchandise to increase average order. value by 15%.
• Assisted customers with varying questions using product knowledge and service expertise.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Maintained excellent client satisfaction by providing in-depth support.

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• Assist in the creation of the event budget, including forecasting revenues and expenses.
• Track the budget throughout the planning process, making adjustments as needed to stay within financial limits.
• Team leader of the2021-2022COVID-19ProtocolTeam.
• Proposed new ideas and innovative solutions on health issues that might arise during all sporting events.
• Notify, educate, and empower the disabled, especially the deaf, regarding potential health problems.
• Ensured that all COVID-19 protocols were followed during all sporting events.

• Compiling audit reports after successfully conducting branch audits.
• Producing daily financial statements, performing data analysis, and ensuring that the daily financial statements are present, accurate and there are no discrepancies.
• Making recommendations and advising management on financial matters.
• Present the organizations portfolio at risk(PAR)for the 15 branches and conducting departmental budget monitoring by creating excel budget files.
• Performing credit checks on loan applicants.
• Investigated levels of financial risk within the organization by assessing finances, opportunities and cash flow.

• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
• Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
• Supported accurate recordkeeping by properly documenting financial transactions.
• Updated records to keep account totals correct and current.
• Posted financial data to appropriate accounts in automated accounting system.