Charity Kaitetsi Amunsiimire

Directed all operational aspects including distribution operations, customer service, human resources, administration and sales

• Assessed local market conditions and identified the potential and prospective sales opportunities

• Developed forecasts, financial objectives and business plans

• Managed budget and allocated funds appropriately

• Shared knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

• Networked to improve the presence and reputation of the branch and company

• Stayed abreast of competing markets and provide reports on market movement and penetration

Achievements: I was able to locate areas of improvement and proposed corrective actions that met challenges and leveraged growth opportunities.

Supported the recruitment process and training of retail staff

• Set targets, motivated and monitored the staff progress

• Conducted performance reviews and appraisals

• Maintained detailed and accurate Sales and Profit data and used it to foster new marketing strategies

• Managed customer complaints and feedback

• Managed stock levels and devised pricing structures based on the prevailing market dynamics

• created and implemented promotional campaigns. Coached Retail staff on new customer service handling, customer retention and complaints handling.

Achievements: My team was able to surpasses company targets by 120% for consecutive 6 months

Provided information about new and existing company products and services and promoted them too

• Made company sales and processed payments where necessary

• Responded to and resolved customers queries/complaints by answering online calls, and escalated some to the technical or other product team members whenever there was need

• Ensured Customer satisfaction with the company's products and services and supported Quality Assurance and Business Support Teams

• Updated customer/client account information in the company database and supported general data entry and KYC completion

• Tracked customer complaints and processed new orders and refunds whenever necessary

• Directly participated in Corporate Social Responsibility Programs

• Performed other administrative tasks as assigned by the Supervisor/team leader

Achievements: I won the Best Service Advisor Award of the year 2011 with a certificate of recognition for the best customer care services and service excellency I provided to client