Charity Tsoka
Romford
Summary
Ambitious individual seeks front-of-house opportunity to develop reception and administration management experience. Communicates confidently to build positive, productive staff and customer relationships. Works quickly and accurately to upkeep standards across varied office tasks. Accomplished Front Of House Coordinator with extensive experience in office leadership roles. Plans and coordinates well to meet task requirements whilst achieving budget adherence. Professional and prompt for reliable staff and customer support.
Overview
11
11
years of professional experience
Work history
Clinic front of house Coordinator
The Women's wellness centre
Chelsea- London
08.2022 - Current
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Evaluated performance of six clerical workers against company standards.
- Enforced clerical team compliance with CQC practices and internal policies.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Reduced waiting times through effective time and resource management.
- Acted as first point of contact for wide range of personnel.
- Located information and records quickly to assist with ad-hoc queries.
- Embodied company values through friendly and reliable customer service.
- Set office policies and procedures to keep team members coordinated.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Maintained accurate and up-to-date records for smooth handovers.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Analysed data and information to identify issues and create tailored solutions.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Assessed employee performance on monthly basis and implemented corrective actions.
- Delivered front of house duties with warm and professional manner.
Senior Receptionist
Ef Medispa
Chelsea -London
02.2020 - 08.2022
- Welcomed guests and clients in an upbeat and friendly manner, Carried out basic day-to-day administrative tasks, supporting smooth-running company operations, Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty, Maintained reception area in a clean and tidy state to provide visitors with a positive impression of the company, Answered incoming calls within allotted timeframes, handling efficiently to maintain positive customer interactions, Responded to telephone inquiries from clients, vendors, and members of public, Maintained reception area in orderly manner to provide visitors with positive first impression of company, Coordinated daily and weekly schedules and monthly calendar obligations for therapist and treatment consultants, Proactively identified and solved complex strategy problems that impact business direction, Reviewed and verified weekly and monthly store invoices, Supported senior leadership by accurately reporting monthly and annual sales and staff efficiency metrics, Improved customer satisfaction and sales by working with store manager and colleagues, Supported long-term business strategies, generating guest relations feedback for process improvements, Closely proofread client information before, during and after data input, ensuring complete accuracy before submitting to databases, Kept all client details safely stored on E-Clinic, in line with data protection and client confidentiality laws, Used various content management systems, including E-clinic and Microsoft office, to keep records of customer information for sales purposes, Kept client databases secure and updated through regular backups and security checks
Salon Receptionist
Nicky Clarke Mayfair
Mayfair London
01.2019 - 02.2020
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies, Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions, Provided an elevated customer experience to V.I.P clientele, Conducted inventory, updated locations and ordered product for internal use and retail sale, Performed opening and closing duties to include cash/credit procedures and facility cleaning, Scheduled receptionist coverage and assisted in personnel actions supporting salon human resources, Served beverages to waiting clients, making sure a comfortable and clean atmosphere is presented, In charge of opening/closing salon
Beauty therapist/ Salon Manger
OSM Cosmetics Clinic
Kensington London and Romford Essex
06.2016 - 12.2019
- Managing Both clinics 5 days a week, Managing staff and stuff rotas, Attending to VIP clients (at client's requests), Conducting excellent customer service and treatments, Working out of clinic/office hours with bookings, complaints, stock and auditing client records, Making all clients feel comfortable and relaxed, Carrying out aesthetic treatments I.e
- Dermapen, Cavitation and radio frequency, SHR super IPL, Collagen wave therapy and Laser lipolysis, 3D lipo ultimate inc HI-FU and Cyro-lipoly- sis, Nail Services I.e Acrylic manicure/pedicures Gel Polish, Hand and foot massages, Use of excel and schuedulista (online booking service), Making sure both clinics cleanliness is always at a very high standard, Creating weekly, monthly and seasonal promotions, Attending meetings with all vendors on behalf of company, Training Junior staff at an advanced level
Beauty Therapist
Tanning Lodge
05.2014 - 06.2016
- Applying and advising about make-up, Eyebrow shaping and eyelash colouring, Manicures, pedicures and other nail treatments, Removal of unwanted facial and body hair spray tanning, Reception work, such as booking appointments, answering the telephone and receiving clients
Receptionist/Administrator
The New York Laser
All london clinics
04.2016 - 06.2016
- Developed individualised, therapeutic skin-care programs, Flexibly worked evenings and weekends to ensure proper spa coverage, Fostered a friendly, warm and exceptional customer experience, Handled busy schedules and stayed on top of key deadlines, Carried out administrative tasks, including product inventory checks, charting and consultations, Welcomed clients as they arrived for appointments, Stocked treatment rooms with proper supplies, Outlined the appropriate process and procedures necessary to fulfil and complete enquiries, Compiled quarterly budget reports, financial spreadsheets and organisational charts to improve reception organisation, Assisted with reception duties, file organisation, and research and development, Built long-term customer relationships and advised customers on purchases and promotions, Audited new customer files to verify medical necessity and satisfaction of coverage criteria
Receptionist/Administrator
Love Success
02.2016 - 03.2016
- Meeting, greeting clients and visitors, Switchboard Sorting and handling meeting rooms, Microsoft office packages, Bookings Handling incoming / outgoing calls, correspondence and filing, Faxing, printing, photocopying, filing and scanning, Cleaning making sure all toilets and kitchens up to scratch
Silver service waitress
Menzies Regent Hotel
01.2013 - 09.2014
- Greeting customers as they arrive and showing them to their table, Giving out menus and taking orders for food and drink, Serving food and drinks, Dealing with bill payments, Making sure tables are clean and tidy
Education
NVQ Level 3 - Beauty therapy
Halls of ivy
Romford, HAVNVQ Level 2 - Beauty therapy
London College of Beauty College
City of London, LNDNVQ Level 1 - Beauty therapy
Barking & Dagenham College
Dagenham, BDGDiploma of Higher Education - Information Technology
Barry College
Cardiff, CRFGCSEs - undefined
St.Cyres comprehensive school
Skills
- Workflow planning
- Booking coordination
- Health and safety management
- POS system operation
- Problem-solving
- Leadership
- Service prioritisation
- Exceptional customer relations
- Team building
- Microsoft Office Suite
- Cashbook spreadsheets
- VIP guest experience
- Calendar management
References
References available upon request.
Timeline
Clinic front of house Coordinator
The Women's wellness centre
08.2022 - Current
Senior Receptionist
Ef Medispa
02.2020 - 08.2022
Salon Receptionist
Nicky Clarke Mayfair
01.2019 - 02.2020
Beauty therapist/ Salon Manger
OSM Cosmetics Clinic
06.2016 - 12.2019
Receptionist/Administrator
The New York Laser
04.2016 - 06.2016
Receptionist/Administrator
Love Success
02.2016 - 03.2016
Beauty Therapist
Tanning Lodge
05.2014 - 06.2016
Silver service waitress
Menzies Regent Hotel
01.2013 - 09.2014
NVQ Level 3 - Beauty therapy
Halls of ivy
NVQ Level 2 - Beauty therapy
London College of Beauty College
NVQ Level 1 - Beauty therapy
Barking & Dagenham College
Diploma of Higher Education - Information Technology
Barry College
GCSEs - undefined
St.Cyres comprehensive school
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