Charitha Settipalli

Luton

Summary

Technical Support professional with experience in troubleshooting and resolving issues in Microsoft Dynamics 365 and SharePoint. Proficient in managing support tickets using ITIL processes and handling account access via Azure Active Directory. Skilled in system monitoring with Azure Monitor and Splunk, and automating tasks using Python, Java, and SQL. Strong communicator with attention to detail and a collaborative team player.

Overview

year of professional experience

Work History

IT Support Analyst

Capgemini

09.2021 - 12.2022

Helped users with issues in Microsoft Dynamics 365 and SharePoint, including login problems, data errors, and navigation support.
Followed company processes (ITIL) to log, track, and resolve support tickets in a timely way.
Used Azure Active Directory to support account and access management.
Monitored system status using tools like Azure Monitor and Splunk to spot and report issues.
Created simple scripts in Python and SQL to help with routine support tasks.

Education

Master of Science - Advanced Computer Science

University of Hertfordshire

Bachelor of Engineering - Computer Science

Visvesvaraya Technological University

Skills

Microsoft Tools: Dynamics 365, SharePoint Online, Azure Active Directory
Monitoring Tools: Azure Monitor, Splunk
Support Skills: Troubleshooting, Ticket Handling, User Support, ITIL basics

Scripting & Data: Java,Python, SQL
Soft Skills: Teamwork, Communication, Attention to Detail

Projects

Authorship Attribution using Deep Learning (MSc Project)

Automated Wildlife Photography & Identification System (Academic Project)

Timeline