Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Charitha Settipalli

Luton,Central Bedfordshire

Summary

Application Support Specialist and Data Analyst with 1.5 years of experience in troubleshooting, incident management, and data analysis. Skilled in SQL, Python, and AWS with a proven ability to optimize applications for high performance. Experienced in collaborating with cross-functional teams, documenting knowledge bases, and implementing ITIL-aligned processes. Passionate about delivering customer satisfaction and driving innovation in technical environments.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

Data analyst

apgemini
Bangalore
09.2021 - 12.2022
  • Investigated and resolved technical issues in Hadoop and AWS-based environments to ensure seamless application performance.
  • Performed complex SQL queries and optimized databases for high performance, enabling efficient data storage and retrieval.
  • Imported and exported large datasets using Sqoop and AWS S3, supporting data migration projects.
  • Created technical documentation and shared insights to facilitate knowledge transfer across the team.
  • Collaborated with cross-functional teams to address application bugs and deploy optimized solutions.


IT Support Intern

Prinston
Bangalore
03.2021 - 06.2021
  • Resolved technical incidents in a multi-user environment following ITIL-aligned processes to minimize downtime.
  • Documented incident resolutions and created knowledge base articles to improve future response times.
  • Monitored system performance and troubleshot application issues using basic monitoring tools.
  • Assisted in testing and deploying updates to critical applications, ensuring high availability for end-users.

Education

Master of Science - Advanced Computer Science

University of Hertfordshire
Hatfield
01.2022 - 09.2024

Bachelor of Engineering - Computer Science

Vemana Institute of Technology
Bangalore
08.2017 - 08.2021

Skills

  • Programming Languages: SQL, Python, VBA, R, Java, HTML
  • Application Monitoring Tools: Basic familiarity with Splunk and Kibana (actively learning)
  • Cloud Technologies: AWS (EC2, S3, RDS)
  • Big Data Tools: Hadoop, HDFS, Hive, Sqoop
  • Database Management: SQL performance tuning, database optimization
  • CI/CD Tools: GitHub, Jenkins
  • Operating Systems: Windows, Linux
  • Soft Skills: Problem-Solving, Effective Communication, Collaboration, Analytical Thinking

Projects

  • Exploring Authorship Attribution: Differentiating Human-Written and AI-Generated Essays using Deep Learning Model.
  • Automated Wildlife Photography and Identification System.

Timeline

Master of Science - Advanced Computer Science

University of Hertfordshire
01.2022 - 09.2024

Data analyst

apgemini
09.2021 - 12.2022

IT Support Intern

Prinston
03.2021 - 06.2021

Bachelor of Engineering - Computer Science

Vemana Institute of Technology
08.2017 - 08.2021

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Charitha Settipalli