Charith Geethanjena Gonsalkorala
Crawley,West Sussex
Summary
Driven and adaptable, equipped with strong leadership and communication skills, along with proven ability to manage customer interactions and team coordination. Demonstrated experience in fostering positive dining atmosphere and improving operational workflows. Ready to enhance restaurant service quality and elevate guest satisfaction levels significantly.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work history
Restaurant floor manager
Bojun Ltd
Crawley, West Sussex
08.2024 - Current
- Monitoring cash handling procedures, reducing discrepancies in financial reports.
- Updating menus seasonally by liaising with the Head Chef and nutritionists.
- Implementing promotional strategies to attract more patrons.
- Facilitated smooth restaurant operations for seamless service delivery.
Crew Member
McDonald’s
Crawley, West Sussex
04.2023 - 07.2025
- Preparing food items according to the established recipes maintaining consistency of taste and presentation.
- Offering menu recommendations based on customer preferences improving their dining experience.
- Resolving customer complaints quickly, restoring trust in our service quality.
- Upholding health and safety guidelines whilst preparing food items preventing cross-contamination risks.
Crew Member
McDonald’s
East Grinstead
10.2022 - 04.2023
- Preparing a range of food and beverages, serving on the till or being out in the dining areas looking after our customers' needs.
- Deliver the highest standards of quality, service and cleanliness in the restaurant.
- Training colleagues, coffee machine maintenance and stocktaking.
- Regular Menu Assembly Verification
Front desk agent
Onera Villa
Hikkaduwa, Southern Province
04.2021 - 05.2022
- Responded swiftly in emergency situations, ensuring safety of all guests.
- Updated records regularly for accurate tracking of guest stay details.
- Provided hotel information for guest convenience..
- Ensured smooth check-ins and check-outs for optimal guest experience.
Education
G.C.E. A/L - Communication & media studies, Sinhala Language, ICT
BSc - International Business
University of Brighton
Certificate Course - Food and Beverage and Housekeeping
Asia Lanka Vocational & International Training Centre
09.2018 - 09.2019
Advanced Certificate Course - English
NIBM
09.2019 - 01.2020
Diploma - Hospitality Management
Colombo International Hotel School
04.2019 - 04.2021
Skills
- Creative problem-solver
- Proficient in Microsoft Office
- Health and Safety regulations
- Up-selling techniques
- Sales Experience
- Food plating and presentation
- Guest dispute resolution
Languages
English
Fluent
Accomplishments
· Certificate in Food and Beverage and Housekeeping - Asia Lanka Vocational & International Training Centre (20/09/2018 - 28/09/2019)
· Advanced Certificate in English - NIBM (14/09/2019 - 18/01/2020)
· Diploma in Hospitality Management - Colombo International Hotel School (05/042019 - 30/04/2021)
Affiliations
Travelling
Gaming
Movies
References
References available upon request.
Timeline
Restaurant floor manager
Bojun Ltd
08.2024 - Current
Crew Member
McDonald’s
04.2023 - 07.2025
Crew Member
McDonald’s
10.2022 - 04.2023
Front desk agent
Onera Villa
04.2021 - 05.2022
Advanced Certificate Course - English
NIBM
09.2019 - 01.2020
Diploma - Hospitality Management
Colombo International Hotel School
04.2019 - 04.2021
Certificate Course - Food and Beverage and Housekeeping
Asia Lanka Vocational & International Training Centre
09.2018 - 09.2019
G.C.E. A/L - Communication & media studies, Sinhala Language, ICT
BSc - International Business
University of Brighton
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