Charis Paramytha

Provided rapid operational support across HMRC and partner departments, including secure telephony and administrative roles in Self Assessment, the Home Office, and Passport Office; trusted to handle sensitive information, maintain professional discretion, and adapt quickly to new systems under high scrutiny.

• Led a confidential investigation into potential gross misconduct, gathering evidence from multiple departments and internal monitoring systems.
• Liaised with stakeholders to understand the context of the incident and identify any breaches of policy or conduct.
• Conducted formal interviews, asking challenging questions to establish intent and gather accurate, detailed accounts.
• Compiled a clear and objective report of findings for the Decision Manager, supporting fair and proportionate disciplinary outcomes.
• Maintained strict confidentiality throughout, demonstrating sound judgement, integrity, and the ability to manage sensitive information

• Processed claims for surrendered prohibited weapons, assessing value based on receipts, police referrals, and independent research.
• Received and reviewed referrals from police stations across the UK, ensuring a consistent and fair approach to each case.
• Conducted detailed research into specific knife types and market values to support accurate and justified compensation decisions.
• Maintained a high level of confidentiality when handling sensitive information from the public and law enforcement.
• Liaised with senior Home Office stakeholders to seek policy clarification, resolve complex cases, and ensure alignment with legal frameworks.
• Ensured all claims were processed accurately and efficiently, balancing fairness to claimants with adherence to scheme guidelines.

• Reviewed submitted passport photos, ensuring they met official standards, using a sharp eye for detail to catch anything that could cause delays.
• Processed applications efficiently and within tight deadlines, helping to avoid backlogs and keep services running smoothly.
• Checked eligibility for British passport applications fairly and consistently, always staying impartial to protect the integrity of the process.
• Flagged unusual, urgent, or complex cases to senior staff when needed, using good judgement and a clear understanding of escalation procedures.
• Handled sensitive customer information with care, managing expectations around timelines and making sure people understood what was required.
• Built strong working relationships with colleagues, managers, and solicitors to help resolve issues and keep the process as smooth and respectful as possible.

• Supported customers with complex tax queries and navigation of the online Self Assessment system, ensuring accuracy and compliance in all interactions.
• Handled sensitive enquiries and complaints with discretion and professionalism, often under pressure, to achieve positive outcomes while protecting customer trust.
• Resolved high-stakes customer issues using strong judgment, conflict resolution, and interpersonal skills, key to maintaining trust in public-facing services.
• Effectively managed a high volume of queries in fast-paced environments, demonstrating reliability, attention to detail, and the ability to follow strict operational protocols.

• Analysing data to identify problems or trends that may require corrective action
• Identifying and communicating issues to management regarding any problems with processes that may affect productivity.
• Managing team mailbox and answering or escalating enquiries to team responsible.
• Responding to information requests from other 2nd line functions such as Financial Crime, Data Protection and Commercial intelligence
• Producing spreadsheets and reports, to review data and taking appropriate actions

• Processed customer instructions for policy amendments.
• Investigating and analysing root cause of complaints before communicating with the customer to resolve their complaint
• Creating new policies and verifying this with the initial request to ensure accuracy.
• Training and mentoring new employees on varying insurance products and promoting a healthy work environment by encouraging feedback
• Managed high-volume customer queries simultaneously through effective multitasking.
• Vetting customers and managing expectations around timescales.
• Outlining information for customers to enable us to process their claims quickly.
• Process small and large payments with integrity due to the sensitive nature of the claims.
• Creating rapport with managers, colleagues, and solicitors to maintain the best service possible.

• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Assisting the Account Manager to secure customer retention.
• Liaising with warehouse to ensure orders are completed in a timely manner.
• Vetting new customers to ensure the security of the brand is maintained.
• Setting up new accounts that would like to start wholesaling our products.

• Processing requests from customers to transfer shares across different accounts.
• Processed accounts payable and accounts receivable transactions with strict attention to detail to reduce errors.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

• Liaising with suppliers over the phone and via email to ensure items are delivered on time.
• Negotiating with suppliers and associates to obtain the best deal for the company to ultimately save money.
• Daily Error report – investigate errors raised under purchasing to establish the root cause to prevent recurrence.
• Verified purchase numbers, price and supplier information for purchase requisitions before processing purchase orders.