Charis Burrows
Durham
Summary
Highly competent, motivated, and responsible professional with experience in both team collaboration and independent work within fast-paced office environments. Well-organised and proactive in delivering timely, efficient, and accurate administrative and financial support. Proven ability to generate innovative solutions to facilitate the achievement of company objectives. I am now looking for a new opportunity due to relocation to the North. Durham, Newcastle area.
Overview
19
19
years of professional experience
Work History
Payroll Team Lead
Datum RPO
10.2021 - 12.2024
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
- Audited timesheets and payroll records for accuracy.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Developed and implemented payroll procedures to streamline workflow.
Metering Expert
Ecotricity
10.2017 - 10.2021
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers to provide information on energy conservation techniques.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
Education Support Specialist
CIBTAC/BABTAC
05.2010 - 10.2017
- Prioritised and managed multiple educational projects simultaneously and followed through to successful completion.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Coordinated both international and domestic travel accommodations for examiners. Ensured the most cost and time effective schedules.
- Prepared and analysed expenses claims for staff and external examiners.
- Assisted with forecasts, budget planning, and invoice generation.
- Customer liaison, enquiries, accreditation of new centres.
- Administration of training and meeting rooms.
- Compiled reports, worked analytically and proactively to meet OFQUAL regulations.
- Drew up timetables, determined results and printing certificates.
Contracts Coordinator
Quadron Property Services
06.2006 - 11.2009
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Developed strong working relationships with management and maintenance team through effective scheduling and communication skills.
- Raising Invoices and Purchase orders.
Education
NVQ L4 Higher Advanced Business Administration -
Prospect Training
NVQ L3 Advanced Business Administration -
Prospect Training
NVQ L3 Advanced Management -
Prospect Training
Skills
- Process improvement
- Payroll administration
- Business administration
- Data entry
- Resource optimisation
- Expense reporting
- Database and Document management
- Report generation
- Relationship development
- Travel arrangements
- Customer service
- Presentation creation
- Schedule coordination
Timeline
Payroll Team Lead
Datum RPO
10.2021 - 12.2024
Metering Expert
Ecotricity
10.2017 - 10.2021
Education Support Specialist
CIBTAC/BABTAC
05.2010 - 10.2017
Contracts Coordinator
Quadron Property Services
06.2006 - 11.2009
NVQ L4 Higher Advanced Business Administration -
Prospect Training
NVQ L3 Advanced Business Administration -
Prospect Training
NVQ L3 Advanced Management -
Prospect Training
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