Chariese Johnston
Kilmarnock,East Ayrshire
Summary
Skilled individual that can apply problem-solving and troubleshooting skills to find quick, impactful resolutions. Refines and updates existing practices for optimal performance, achieving seamless user experience.
Diligent about monitoring performance and investigating problems to proactively manage software and support user needs.
Communicates clearly with technical and non-technical personnel and maintains impeccable documentation.
Overview
7
7
years of professional experience
Work History
Level 1 Support Engineer
Ideagen PLC
Manchester
03.2020 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Provided guidance on installing and integrating new software to remote clients
- Documented reported faults and bugs for referral to development staff's use in iterative updates
- Provided Dart and Workrite support to clients via calls and emails
- Successfully customised DartQscan to a number of users to meet user specifications and site standards
- Maintained high level of support by consistently improving knowledge of operating systems and application software, including DartQscan, LabelTrace, DartOCM, SQL, Workrite, etc.
- Answered and resolved customer queries per day via telephone, email and live chat support tickets
- Helped train new employees on the Dart software
- Experience with administration and support for servers
- Experience of using service desk software
- Installing & upgrading computer hardware/software
- Assisting in new site installations & maintenance
- Logging calls on the internal helpdesk system and escalating calls where necessary
- Ensuring calls are prioritised and responded to within the agreed SLA
- Investigating, diagnosing and solving network, software and hardware faults
- Taking ownership of the issue and undertake fixes as required.
English Teacher
KidsUp Japan, Kaihimmakuhari
Remote
01.2019 - 01.2020
- Teach English to children that range from no English skills to basic English
- Create an interesting and fun learning environment
- Keep all student records updated
- Decorate and design advertisements for events
- Work within a team environment
- Discuss and answer questions from parents about the days activitys
- Promote upcoming events and sales
- Logo and advertisements designer
- Applied differentiated teaching methods to meet varied student needs.
- Prepared comprehensive feedback and revision plans for students.
- Delivered key academic concepts using engaging teaching methods, improving student understanding.
Website and Advertisment
BetMar Pets Paradise, Wishaw
01.2018 - 12.2018
- Design and premote a logo and advertisements for BetMar
- Working closely with the client to ensure all standards were met
- Creating a good relationship with the client
- Designed graphics for websites, logos and promotions for marketing purposes
- Created storyboards, 3D models, animation and visual effects to meet design goals
- Researched drawings of characters and environmental elements for inspiration.
Customer service advisor
Coral
Kilmarnock, East Ayrshire
01.2017 - 01.2018
- Contributing to achieving store targets set by head office
- Responsible for maintaining full inventory control across the whole store, this involves being externally audited monthly
- Improve knowledge amongst customers through the delivery of training and mentoring
- Regularly identifies and recommends potential improvements within the company
- Demonstrates numerous key skills and strengths within the position including problem solving skills, organisation and time management
- Enhance personal knowledge continually
- Built strong rapport with customers using exceptional communication and relationship-building skills, increasing client retention
- Offered detailed advice on product and service benefits, maintaining customer satisfaction and generating repeat business.
Education
BA - Art and Animation
Glasgow Caledonian University
04.2001 -
HND - Animation
City of Glasgow College
2015
Skills
- Workplace safety
- Customer relationship management
- Application support
- Customer service expert
- Software diagnosis
- Desktop support
- Time management
- Working with and without a team
- keeping calm under stressful situations
Languages
English
Native
Timeline
Level 1 Support Engineer
Ideagen PLC
03.2020 - Current
English Teacher
KidsUp Japan, Kaihimmakuhari
01.2019 - 01.2020
Website and Advertisment
BetMar Pets Paradise, Wishaw
01.2018 - 12.2018
Customer service advisor
Coral
01.2017 - 01.2018
BA - Art and Animation
Glasgow Caledonian University
04.2001 -
HND - Animation
City of Glasgow College
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