Charlotte Glanfield

This role is a part of an exciting project for Purina which I am very fortunate to be involved with. My varied role includes:

• Client communication, consultation and follow up.
• Sales to consumers and driving conversion rates within nutrition.
• Training and development. Creating and presenting training material for future additions to the team.
• Cross departmental co-ordination. I work alongside US teams to help integrate current software to be used within the project.
• Project reporting and analysis. Recording and tracking my conversion rate and providing feedback to the team regarding specific pilots and individual cohorts.
• Problem solving and adaptability within the team and externally with clients.
• Collaborating with veterinary staff and clients to integrate diets into clinical care.
• Being involved with multiple processes relevant to the project, including using CRM email systems, liaising with external business services, helping to conduct client research and attending relevant workshops.

General nursing duties as outlined in previous nursing roles

Full time sole charge night nurse role.

In addition to general veterinary nurse duties detailed in previous roles, my additional responsibilities included:

• Accurate patient care assessment in emergency situations, facilitating prompt and effective treatment.
• Supporting the Veterinary Surgeon during emergency procedures.
• Managing time effectively to complete duties overnight alongside inpatient care.

Contract based role. My responsibilities included:

• Performing customer service duties including speaking to customers via phone and email about nutritional enquiries.
• Managing Pet's Kitchens own veterinary practice social media. I also created an instagram account based around client education (#vetknowhow).
• Collaborating with an external social agency to help create content, assist with photo/ video shoots and content creation.
• Running in-house feeding trials for new diets and collating information.
• Managing company donations to both charities and individuals- sorting out delivery and organising posts for social media.
• Organising events (including Crufts) on a tight timeline and budget.
• Attending national shows, speaking to current and potential customers to educate on the benefits of good nutrition and raise brand awareness.
• Contributing to NPD discussions.
• Helping run promotions through social media, created promo codes and worked with external design companies to come up with appropriate promotional material.
• Writing educational blogs and uploading them to the website.
• Using a ticket based system to log bugs with the website with an external IT company.
• Dealing with complaints- including refunds, product replacement and lodging investigations with our external manufacturing company when required.
• Participating in weekly meetings to give updates on social and promotion progress, complaints, any ongoing investigations and any other relevant information.
• Created and sent promotional emails via Active Campaign.

Part time locum shifts through my own limited company for various practices.

In addition to general veterinary nurse duties detailed in previous roles, my additional responsibilities included:

• Organisational skills and time management.
• Managed business accounting and finances through online accounting software.
• Adapting to new and changing environments and having to create an instant rapport within a new team to ensure safe and effective work.

Permanent role.

In addition to general veterinary nurse duties detailed in previous roles, my additional responsibilities included:

• Managing a team of 10 nurses.
• Organising the theatre team daily to ensure maximum efficiency.
• Admin duties- including completing the nursing rota and organising annual leave.
• Meeting with external education providers for site inspections and discussing student progress.
• Reviewing CVs and interviewing potential new staff.
• Running monthly nurse meetings, wrote up minutes and helped to solve any ongoing issues.
• Training new staff to a high professional standard.
• Coaching a student through a nursing apprenticeship- including attending regular tutorials and providing additional work for the student to research.
• Ordering and stock management.

General veterinary nurse duties, which have been detailed in previous roles.

General veterinary nurse duties, which have been detailed in previous roles.

• In additional to this I did occasional work for Vet's Klinic's sister company Pet's Kitchen, by attending national shows, which continued after my employment ended.

My responsibilities included:

• Helping the marketing team with run social pages and helping to organise promotional events.
• Helping the large animal team with calf disbudding, blood sampling and teat sealing.
• Providing customer service to assist incoming clients.
• Educating pet owners on key aspects of animal health.
• Nursing consultations and keeping clinical records.
• Providing high standards of medical and and surgical care.
• General nursing duties including blood sampling, catheter placement, administering medications and monitoring anaesthesia.
• Maintaining the cleanliness and hygiene of the practice, creating a safe environment for staff and patients.
• Assisting the Veterinary Surgeon's productivity, completing preparatory work for surgical procedures.
• Dispensing medications.