Gurpreet Kaur
Slough,London
Summary
As a receptionist at a high-class restaurant, I excelled in delivering exceptional guest experiences. I warmly greeted and escorted guests to their tables, managed reservations with precision, and handled high-volume phone inquiries efficiently. My role involved coordinating with the waitstaff to optimize seating arrangements and ensure seamless service flow
Overview
4
4
years of professional experience
Work history
Restaurant Host/hostess
Tamarind Mayfair
London, City of London
09.2025 - Current
- Welcomed and seated guests, ensuring a comfortable dining experience.
- Updated knowledge on current menu options consistently for accurate information relay to customers.
- Liaised with management on customer feedback to improve service quality continuously.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Monitored dining room and guest flow to maximise table usage, minimising waiting times.
- Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using Seven rooms
Restaurant host/ hostess
Harry's Bar
Bond street , City of London
05.2022 - 02.2024
- Facilitated communication between waitstaff and customers, ensuring seamless service delivery.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Provided detailed information about menu items for informed dining choices.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
Education
Some College (No Degree) - Customer Service
Get Set
London 04.2001 -
Business Administration
Newham Training and Education Centre
LondonESOL
Newham College of Further Education
London 04.2001 -
Bookkeeping and Accounts
Newham College of Further Education
London 04.2001 -
Skills
- Interactive communication Skills
- Warmly greeting guests
- Reservation coordination
- Open table and Seven room Experience
- Hospitality service expertise
- Keen problem solver
- Well-organised multitasker
- Excellent telephone manner
Additional Information
References available upon request
Timeline
Restaurant Host/hostess
Tamarind Mayfair
09.2025 - Current
Restaurant host/ hostess
Harry's Bar
05.2022 - 02.2024
Some College (No Degree) - Customer Service
Get Set
04.2001 -
ESOL
Newham College of Further Education
04.2001 -
Bookkeeping and Accounts
Newham College of Further Education
04.2001 -
Business Administration
Newham Training and Education Centre