Charan Chowdary K
Coventry,United Kingdom
Summary
Results-driven professional with a strong foundation in business administration and expertise in marketing operations, business growth, and supply chain management. Demonstrated success in revenue enhancement, process optimization, and operational efficiency through roles at Amethyst Group Limited and BYJU'S. Proficient in leveraging data-driven insights and technology to elevate corporate performance while fostering collaboration and achieving measurable outcomes. Holds an MBA with Distinction from Aston University, specializing in International Marketing and Business Operations, with a proven ability to manage complex projects and lead teams effectively.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Operations manager
Amethyst Group Limited
Coventry
03.2025 - 12.2025
- Fostered a culture of continuous learning and improved workforce competency levels.
- Led teams to achieve business objectives on time and within budget constraints.
- Coordinated cross-functional teams to achieve project milestones on schedule.
- Managed inventory efficiently to minimize stockouts and overstock situations.
Senior Inventory Control and Quality Analyst (ICQA)
Amethyst Group Limited
Coventry, United Kingdom
12.2024 - 02.2025
- Data-Driven Supply Chain & Operations Professional | MBA with expertise in inventory control, process optimization, data analytics, and stakeholder management. Managed multi-site operations (UK/EU/US) at Amethyst Group Limited, leveraging Oracle NetSuite and advanced WMS. Proven track record in reverse logistics, stakeholder collaboration, and delivering data-driven insights to improve performance.
- Managing inventory and quality control for ShipBob's BHX2 and BHX3 (Amethyst), streamlining operations across multiple regions (UK, Ireland, India, USA & EU). Ensured accurate reporting and resolution of any anomalies to maintain customer satisfaction.
- Managed a varied portfolio of suppliers and partners, negotiating beneficial terms and growing product offerings across different categories.
- Optimising reverse logistics and rework operations to improve productivity and reduce costs.
- Proficient in handling Atlassian Jira tickets to resolve central operational queries efficiently.
- Certified in the transportation of Dangerous Goods by road, sea, and air freight, ensuring safe and compliant logistics management.
- Warehouse management software skills include Sequos, Oracle NetSuite, Ship Station, and Monday.com. Order processing, streamlining procedures, and increasing efficiency. Slack and Microsoft Teams for communication.
- Utilising cutting-edge WMS and data analytics, this project supported effective production schedules and eliminated bottlenecks by optimising logistics planning and material flow in an automotive setting.
- Excel, Oracle NetSuite, sophisticated WMS, and business intelligence tools like Power BI and SQL were among the many sources of operational and logistics data that were consolidated and analysed in order to produce actionable insights, optimise supply chain procedures, and facilitate data-driven decision-making in a fast-paced manufacturing and logistics setting.
- Together with the logistics and warehouse teams, I modelled and simulated process changes using data-driven insights to maximise resource allocation and eliminate bottlenecks. kept thorough records and paperwork to back up both internal and external audits. used cutting-edge data analytics to find inventory inconsistencies, look into the underlying reasons, and promote ongoing inventory accuracy improvement.
- Collaborating with cross-functional teams (sales, logistics, warehouse) to improve inventory accuracy from 50 to 87% and ensure timely fulfillment of customer orders, proactively addressing potential supply chain disruptions.
- Expertise in Lean and Agile methodologies, including waste reduction, inventory optimisation, flexibility, and responsiveness for business process improvement.
- Collaborated with cross-functional teams to identify and fill assortment gaps, driving category performance and profitability.
- Daily oversight of third-party suppliers to guarantee timely resolution of problems and timely delivery of deliverables
- Promoting cross-departmental cooperation with marketing and sales to make sure outputs are in line with overarching business goals
- Managed and delivered a pipeline of over 20 concurrent process improvement initiatives across multi-site logistics and distribution operations.
- Led and guided several Lean/Agile continuous improvement projects in logistics and distribution centres, optimising operations and minimising operational waste.
- Led continuous improvement projects, implemented rigorous labour planning, and standardised procedures across multi-site operations through effective stakeholder communication, resulting in customer obsession and defect-free order fulfilment.
- Eager to broaden compliance expertise, including SOX and safety regulations. Developed and implemented inventory control and quality assurance procedures in accordance with company and regulatory guidelines.
Senior Administrator
Amethyst Group Limited
Coventry
11.2023 - 11.2024
- Managed D2C and warehouse operations for key accounts like Cheeky Panda, Boots, Tesco, John Lewis, Sainsbury's, and Amazon, ensuring SLAs were met and customer satisfaction was maintained at a high level
- Oversaw order processing, picking, shipping, and label printing for accurate fulfilment
- Sequos, Oracle NetSuite, ShipStation, and Monday.com were among the sophisticated programs used. knowledgeable with complex WMS and Oracle NetSuite inventory reconciliation and reporting, quick to pick up SAP and other ERP platforms
- Prepared daily consignment reports and weekly billing reports for senior management, providing insights into key performance indicators (KPIs) and customer account performance.
- Led weekly meetings on warehouse space optimization and staffing needs
- Conducted weekly physical inventory counts to maintain system accuracy
- Build and oversee the UK National Sales Centre's eCommerce product roadmap and backlog such as TikTok, Alibaba, AliExpress etc.
- Conducted competitive and category analysis to uncover market trends and new supplier prospects, resulting in improved assortment and revenue.
- Created and conducted training sessions for cross-functional teams on new warehouse management systems and tools for process optimisation.
- Outstanding organisational and time management skills, efficiently prioritising and delivering several projects on time.
MBA Business Consultant
Timpson Ltd
London
12.2022 - 05.2023
- MBA Business Consultant at Timpson with experience in operational management, process optimization, and strategic problem-solving. Proven ability to deliver results through effective communication, analytical expertise, and proficiency in Microsoft Office, contributing to the achievement of business objectives.
- Independent and team-oriented work capabilities.
- Effective multitasking and prioritization to meet deadlines.
- Precise and professional execution of objectives.
- Initiative-driven problem-solving and analytical expertise.
- Strong verbal and written communication skills in English.
- Used Excel to develop and automate reporting dashboards, resulting in a 15% reduction in report generation time.
- Flexibility, eagerness to learn, and adaptability to diverse regional backgrounds.
Manager Sales & Marketing Operations
CareerLabs
Bengaluru
06.2021 - 07.2022
- Driven Sales and Marketing Operations Manager with a track record of streamlining processes, improving team performance, and exceeding objectives. Expertise in using data analytics and CRM tools to drive customer retention, upselling, and cross-selling strategies, resulting in significant revenue increases.
- A highly motivated sales and operations manager with expertise in team development and achieving sales targets.
- Proficient in complex data analysis and reporting with Excel (VLookup, HLookup, Pivot Tables, Index) and Google Data Studio, as well as demonstrated experience as a highly motivated sales and operations manager who excels at team development and routinely meets sales targets.
- Experienced in Power BI and SQL, automating reports and dashboards using Google Sheets with Import Ranges and Google Data Studio.
- Skilled in B2B & B2C marketing operations, market research, and CRM tools for data extraction, import, and reporting.
- Proven ability to drive customer retention, upsell, cross-sell, and implement effective business strategies.
- Capable of leading pre-sales initiatives and achieving results both individually and collectively.
- Using business intelligence tools such as Power BI, to forecast in real time, gain insights into performance, and make data-driven decisions.
- Tools used under a technical skills segment include Google Ads, Facebook Ads, Salesforce, Power BI, SQL, and Google Data Studio.
- Situation, Task, Action, and Outcome (STAR) Examples are handled quite Popular
- High customer engagement and sales performance were ensured by managing major accounts and multi-site operations across several areas.
Business Development Manager
BYJU'S
Bengaluru
09.2020 - 06.2021
- Managed sales and operations for key accounts within the GRE/GMAT and K3-K12 teams at BYJU'S. Ensured smooth client relations and consistent revenue generation. Dedicated to optimising operations and generating income through effective team leadership, strategic key account management, and innovative lead generation tactics. Successfully handled budgets, implemented marketing initiatives, and optimised operations to promote significant growth and fulfil business goals.
- Recognised for contributions to service manual development, process integration, and personnel pipeline management, resulting in overall customer retention and satisfaction.
- Results-driven Business Development Manager with demonstrated success in generating revenue development, optimising processes, and managing sales teams; achieved £10 million in revenue within the first year of launching new services at BYJU'S.
- Expertise in managing important accounts, driving lead generation initiatives, and executing successful marketing campaigns using Salesforce CRM, Google and Facebook Ads, resulting in a 90% increase in mentoring sales and the establishment of significant institutional alliances
- Skilled in developing and implementing service manuals and process flows, streamlining operations, and improving customer retention, recognized with the "Manager Best Lead squared" award for CRM tool proficiency.
- Proficient in team leadership and training, having successfully trained 150+ new recruits with a low attrition rate, ensuring a solid and efficient personnel stream across several office locations.
- Managed to crack 4 key accounts with a turnover of around 20,000€
- Provided product training and assistance to internal teams and clients, increasing product understanding and customer satisfaction.
Senior Business Development Analyst
BYJU'S
Bengaluru
09.2019 - 09.2020
- Driven revenue development by phoning customers, performing field operations and handling EMI clearances, resulting in 162 unit sales and £11400 revenue within a year.
- Achieved top rankings among peers, earning distinctions such as an all-expenses-paid trip to Barcelona-Paris (Top 70) and Bali, Indonesia (Top 90%).
- Retained customers and trained new team members, contributing to overall team success and revenue targets.
Relationship Manager
Home First Finance Company (HFFC)
Bengaluru
02.2019 - 06.2019
- Managed the whole loan lifecycle, from the original application and CIBIL check to eligibility evaluation, disbursement, and client service.
- Increased sourcing channels for Loan Against Property (LAP) and Home Loan (HL) products to generate more leads.
- Prospected for new sales opportunities, evaluated client requirements, and closed sales to meet targets.
- Onboarded and controlled connectors to improve sales and service delivery.
Project on Wealth & Equity Management
Edelweiss
Bengaluru
04.2018 - 06.2018
- Improved project management abilities, demonstrated responsibility, and good time management to routinely fulfil deadlines.
- Created a proactive attitude to networking and maximising professional possibilities, resulting in important career insights.
- Improved analytical and decision-making ability by applying MBA principles to real-world problems.
- Improved communication skills and confidence, enabling effective articulation of ideas and efficient handling of high-pressure situations.
- Developed a thorough awareness of the significance of teamwork, continual learning, and a strong work ethic in professional settings.
Order Clearance and Billing Analyst
Hinduja Global Solutions (HGS)
Hyderabad
04.2016 - 02.2017
- Order Clearance and Billing Analyst at HGS, with experience handling Airtel's backend operations such as order processing, claims, and revenue cycle management.
- Streamlined the order management and billing processes, including payment recording, dispute settlement, and bill creation.
- Managed CRM, LSQ, and number management operations for Airtel, ensuring efficient service delivery.
- Oversaw claims processing, encompassing account creation, policy issuance, loan origination, and KYC processing.
- Improved revenue cycle management, emphasising financial clearance, coding accuracy, and cash recoveries.
- Handled claims processing, policy issuing, and dispute resolution for telecom clients, ensuring fast payments and customer satisfaction.
- Streamlined billing and revenue cycle management, focussing on financial clearing and coding accuracy.
Education
MBA in Master of Business Administration - Finance & international Marketing, Advanced strategy, Sustainability, Operational Management
Aston University
Birmingham, United Kingdom 09.2022 - 12.2023
MBA Exchange in Master of Business - undefined
Stellenbosch Business School
Capetown, South Africa 04.2023 - 07.2023
PGDM in Post Graduation Diploma In Management - MBA, Finance & Marketing - Core Subject, Practical Knowledge in (Products,Processes, & Intricacies)
Dayananda Sagar institutions
Bengaluru, India 01.2017 - 01.2019
Bachelors in commerce - B.Com, Business Statistics, Auditing, Taxation, Advanced Accounting
Acharya Nagarjuna University
Guntur, India 01.2014 - 01.2017
Year 11th & 12th - E-Commerce,Economics & Fundamental Accounting
Sri Medha institute
Guntur, India 01.2013 - 01.2014
Skills
- Operations, Sales Operations, Strategic Thinking, Finance operations, Collaboration, Data Analysis, Sales Data, Quotas, Sales Growth, Strategic Decision-Making, Team Performance Management, Sales Forecasting, Strategy Development, Interpreting, Daily Operations, Sales Performance, Process Optimization, Technology, Sales Efficiency, Database, Profitability, Analytical Skills, Leadership, Supply Chain Management, Project Management, Performance Management, Team work, Leadership Skills, Account Management, Stakeholder Management, Process Improvement, Capacity Planning, Just-in-Time, Process Modeling & Scenario Analysis, Cross-functional Stakeholder Engagement, Continuous Improvement (Lean, Agile)
Timeline
Operations manager
Amethyst Group Limited
03.2025 - 12.2025
Senior Inventory Control and Quality Analyst (ICQA)
Amethyst Group Limited
12.2024 - 02.2025
Senior Administrator
Amethyst Group Limited
11.2023 - 11.2024
MBA Exchange in Master of Business - undefined
Stellenbosch Business School
04.2023 - 07.2023
MBA Business Consultant
Timpson Ltd
12.2022 - 05.2023
MBA in Master of Business Administration - Finance & international Marketing, Advanced strategy, Sustainability, Operational Management
Aston University
09.2022 - 12.2023
Manager Sales & Marketing Operations
CareerLabs
06.2021 - 07.2022
Business Development Manager
BYJU'S
09.2020 - 06.2021
Senior Business Development Analyst
BYJU'S
09.2019 - 09.2020
Relationship Manager
Home First Finance Company (HFFC)
02.2019 - 06.2019
Project on Wealth & Equity Management
Edelweiss
04.2018 - 06.2018
PGDM in Post Graduation Diploma In Management - MBA, Finance & Marketing - Core Subject, Practical Knowledge in (Products,Processes, & Intricacies)
Dayananda Sagar institutions
01.2017 - 01.2019
Order Clearance and Billing Analyst
Hinduja Global Solutions (HGS)
04.2016 - 02.2017
Bachelors in commerce - B.Com, Business Statistics, Auditing, Taxation, Advanced Accounting
Acharya Nagarjuna University
01.2014 - 01.2017
Year 11th & 12th - E-Commerce,Economics & Fundamental Accounting
Sri Medha institute
01.2013 - 01.2014