Chan Wing Lam

• Facilitated efficient data exchange across global locations using MuleSoft Integration Platform.
• Addressed service desk tickets by applying ITIL best practices and contributed to knowledge base documentation.
• Contributed to API development for the China Entry Project.
• Streamlined support processes through RPA implementation, resulting in a 90% reduction of effort for specific tasks.

• Led architectural initiatives by assessing business needs, outlining system architecture, pinpointing risks, and suggesting ideal delivery methods to develop solid technical solutions for a large-scale enterprise SWS system.
• Developed architecture and system design documentation for a comprehensive SWS system, guaranteeing alignment with project goals and specifications.
• Collaborated with cross-functional teams, including project managers, application developers, and systems engineers from 10+ technical departments to incorporate solutions into the overall architectural framework and efficiently resolve conflicts.

Key Customers: TAL Apparel, VF Corporation, Fubon Bank

• Developed comprehensive SDLC documentation, encompassing User Requirement Specification, Functional Requirement Specification, Unit Test/SIT/UAT Test Plan, and Stress Test Plan.
• Executed system design processes.
• Created RESTful APIs to enable API-led connectivity, developed web portals, prepared and executed test cases, and provided rollout planning and support.
• Established data mapping procedures for all EDI processes.

• Streamlined communication between technical teams and end-users, guaranteeing precise scope definition and expectation alignment.
• Developed comprehensive SDLC documentation, encompassing User Requirement Specification, Functional Requirement Specification, Unit Test/SIT/UAT Test Plan, and Stress Test Plan.
• Managed vendor relationships to ensure smooth collaboration and delivery of services.
• Design, execute, and analyze test cases and stress tests using JMeter to optimize system performance and ensure reliability.

Key Customers: ICBC International, China Merchants Group, Guotai Junan International, Core Pacific - Yamaichi, Bank of Communications

• Developed financial software projects utilizing Java (client-side) and C# (server-side) technologies
• Participated in upgrading projects, transitioning from legacy system to new system, ensuring a seamless migration.
• Collected user requirements and collaborate on functional design to create tailored solutions for clients.
• Collaborated with users during project migration, provide system training, oversee UAT and parallel-running phases, and coordinate with IT support to guarantee a smooth system implementation.