Chanuka Thennakoonlage

* Use appropriate technology to help customers with information and ticketing services.
* Deliver exceptional level of service to each customer by listening to concerns and answering questions.
* Anticipating risks and threats and planning the best course of action.
* Offer friendly and efficient service to customers, handle challenging situations with ease.
* Resolved conflicts and negotiated mutually beneficial agreements between parties.
* Undertake security checks required and report any threats, hazards, and accidents in a report format.
* Proactively assist customers who are considered vulnerable and require mobility assistance.
* Exceptional Level of understanding and knowledge in all travel cards offered.
* Make necessary public announcements during disruptions and find alternative travel routes for all customers.
* First Aid Trained.

• Provided customer service in a high-volume retail environment.
• Managed transactions, stock replenishment, and store presentation.
• Delivered a friendly, multilingual service to a diverse customer base.

• Delivered IT support, computer and mobile repairs, and web development services.
• Provided customer consultations, system maintenance, and software installation.