Chantey Hickling

• Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
• Upheld strict confidentiality standards when handling sensitive information or documentation.
• Reduced operational costs through careful budget management and resource allocation.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
• Maintained a clean, organized, and professional office environment to support maximum productivity.

• Recruited from outside to Managed a team of 8 Family members, over see all areas of the company such as office, eBay, website, warehouse and delivery driver.
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
• Administration duties include invoices, Purchase orders, credits using Sage software.
• Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
• Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
• Identified trends in customer marketplaces to develop valuable solutions.
• Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
• Boosted customer satisfaction scores to 100% through fast and knowledgeable issue resolution.
• Streamlined revenue by delivering exemplary service and consistently exceeding client expectations.
• Supported regulatory compliance by overseeing audits to verify protocol adherence.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Reduced operational risks while organizing data to forecast performance trends.
• Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Sourced and corrected advanced strategic and tactical problems impacting business and sales management.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Improved business profits through innovative cost containment and revenue generation techniques.
• Enhanced operations and implemented technological innovations in collaboration with senior leadership.
• Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed payroll data entry and processing for 8 employees to comply with predetermined company guidelines.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Submitted reports on payroll using Sage Payroll.
• Managed office operations while scheduling appointments for department managers.

I started with A.M. Packaging Ltd September 2016 I worked as their eBay Manager, I left to start a Career in Care in March 2018, I was then offered the opportunity to fill their new vacancy and become the Executive Manager within the family business.

• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

• MCAs, DST meetings and DOLs
• Leading the team
• Rotas
• Medication management
• Care plans
• Working with mulit disaplinary teams
• Risk assessments
• Pre assessments
• Admissions
• Learned and adapted quickly to new technology and software applications.
• Demonstrated leadership skills in managing projects from concept to completion.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and a fast-paced environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend and holiday shifts.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Skilled at working independently and collaboratively in a team environment.
• Gained extensive knowledge in data entry, analysis and reporting.
• Applied effective time management techniques to meet tight deadlines.
• Identified issues, analyzed information and provided solutions to problems.
• Strengthened communication skills through regular interactions with others.

• Personal care
• Follow care plans
• Routine and offering stability
• Medication managment
• A healthy diet and fluid management
• Organise activities
• Running records daily
• Support to appointments and help the individual are heard for their needs
• Following government guidance with Covid19

• Personal care and everyday needs,
• Supporting medication management
• Preparing food
• Cleaneding
• Documentation
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted case management team in identifying potential problems by providing input to counselors and other professionals in regard to development of client program plans.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided safe mobility support to help patients move around personal and public spaces.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Developed healthy, nutritious breakfast, lunch and dinner menus for clients.
• Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
• Cleaned clients' residences and organization's building by washing walls, scrubbing and vacuuming floors, dusting furniture and cleaning windows and mirrors.
• Escorted clients to appointments, shopping and leisure activities.
• Worked with clients' families to provide recommendations and advice on proper care.
• Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.

• Gained strong leadership skills by managing projects from start to finish.
• Provided professional services and support in a dynamic work environment.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Passionate about learning and committed to continual improvement.
• Proven ability to develop and implement creative solutions to complex problems.
• Delivered services to customer locations within specific timeframes.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Secured daily cash by verifying totals and making nightly deposits.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Managed display products effectively to achieve consistent sales with minimal waste.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
• Introduced new menu items to add variety and selections and meet customer preferences.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Negotiated contracts with suppliers to secure competitive prices for products.
• Implemented cost saving measures to reduce operational costs and align with budget.
• Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
• Maximized quality assurance by completing frequent line checks.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Oversaw food preparation and monitored safety protocols.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Purchased food and cultivated strong vendor relationships.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Sherwood Hall School, Mansfield, Nottinghamshire, 2002 - 2004 & Elior 2012

GCSE English D

GCSE Science D

GCSE Maths C

GCSE Textiles D

GCSE Food Technology D

GCSE Health & Social C

GCSE Art D

GCSE French D