Chantelle Richardson

ed

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Oversaw database to maintain updated records and accuracy.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
• Identified and implemented improvements to address and resolve office workflow inefficiencies.

• Met needs of clients with learning difficulties and handled challenging behaviours.
• Kept detailed daily logs with care actions, patient behaviours and all incidents.
• Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
• Collaborated with external support providers to maintain good care continuity.
• Respected service users' autonomy through inclusive discussion on care plan developments and goal setting.
• Reported on clients' progress to evaluate service impact.
• Supported clients with rehabilitation and socialisation in community settings.
• Helped service users to gain ability to function independently in society.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Adhered to all company requirements for patient interactions and care standards.
• Designed individualised plans detailing daily activities and needs for patients.
• Listened to clients' current struggles to signpost relevant support.
• Documented accurate and updated caseload records and reports to streamline process.
• Monitored client progress and adapted support programmes to meet changing needs.
• Assisted service users to obtain and access community resources.
• Conferred with physicians and nurses to discuss patient condition and medical care, helping to optimise treatments and enhance outcomes.
• Led workshops under professional supervision.
• Recruited clients for programmes based on their needs.
• Worked alongside team of multidisciplinary professionals to devise care plans managing complex compound problems.
• Counselled clients through difficult times using approved and compassionate strategies.
• Liaised with external and internal professionals to provide holistic support.
• Adapted support where possible to increase service accessibility.
• Highlighted additional support provisions to maximise clients' growth opportunities.
• Offered practical daily living advice, including financial planning, housing support and legal guidance.

• Produced weekly activity programme, communicating social schedule to all residents.
• Worked as active team member to achieve highest standards of care.
• Worked within allocated budget to provide programme of activities and maintain stock of activity equipment.
• Kept all activities documented to inform future planning.

• Provided prompt emergency response to accidents and emergencies.
• Evaluated patient vital signs and status to determine care needs.
• Executed well-informed critical decision making in high-pressure situations.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate comprehensive patient care.
• Adhered to clinical and statutory guidelines for full medical compliance.
• Carried out clinical procedures with precision and speed to meet emergency requirements.
• Assessed emergency situations and prioritised medical care accordingly.
• Transported patients safely and securely to hospital facilities.
• Demonstrated commitment to quality care through continuous training and development.
• Administered medication to relieve patients' pain and discomfort.