chantelle parker
southampton,Hampshire
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Energetic and enthusiastic individual seeking to gain work experience and learn from nursery team. Organised, observant and demonstrates patience, care and communication to support childrens physical and mental well-being. Dependable and reliable team player, passionate about providing fun and safe nursery environments. Creates caring bonds with children for comfort and safety within nursery.
Specialised in offering tailored assistance to children with special needs, introducing inclusive learning opportunities. Friendly and approachable individual with excellent communication skills. Builds relationships easily and encourages participation in group settings. Proactive and engaging mediator with practical health and safety knowledge.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Executive
Wayfair
Southampton , Hampshire
2022.10 - Current
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Updated account information after customer calls for well-maintained data accuracy.
- Handled live chat queries within strict timeframe targets.
- Audited calls and service levels to maintain high standards.
- Increased client retention by [Number]% through outstanding account management.
- Explained benefits and advantages of different product and service offerings to customers.
- Resolved complaints with proactive problem-solving and analysis.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Answered and re-directed calls for swift resolution.
- Responded to and summarised customer complaints and feedback.
Customer Service Executive
impact
Southampton, Hampshire
2022.08 - 2022.10
Care Assistant
cinnamon care
Southampton, Hampshire
2017.07 - 2021.11
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained confidentiality and compliance standards for optimised patient care.
Care Assistant
Bupa
Southampton, Hampshire
2014.08 - 2017.06
Childcare Worker
Rebekkas out of school club
Southamton, Hampshire
2014.11 - 2015.07
- Boosted developmental goal attainment, ensuring appropriate and constructive contact with parents and friends.
- Built parental trust by effectively answering questions regarding childcare guidelines.
- Optimised emotional and social skill development, interacting with children through activities such as running, reading and painting.
- Ensured a safe environment for children and staff by maintaining cleanliness of play areas.
- Facilitated smooth day-to-day operations, ensuring constant availability of programme materials.
- Promoted a safe and healthy environment, verifying adherence to OSHA and infection control policies.
- Guaranteed child safety, applying safeguarding procedures to prevent neglect and abuse.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
- Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
- Adhered to policies and procedures and legislative requirements relating to child care.
- Engaged in advance childcare training to acquire more knowledge and amplify skills.
- Developed strong alliances and communication with staff, parents and carers to manage early learning needs.
- Communicated daily observations with guardians, maintaining detailed development records.
- Participated in staff meetings to gather more information and updates.
- Practised safety and hygiene protocols by maintaining clean work environment.
- Thoroughly cleaned and disinfected play areas to control health risks.
Education
NVQ Level 2 - Hair and media makeup
Eastleigh College
Eastleigh 2011.09 - 2013.07
NVQ Level 2 - Hair and beauty
Eastleigh College
Eastleigh 2010.09 - 2011.09
GCSEs - Maths and english
Brockenhurst College
Brockenhurst 2018.09 - 2019.06
NVQ Level 2 - Health and social care
Brockenhurst College
Brockenhurst 2017.11 - 2019.10
NVQ Level 2 - Awareness in mental health
Flexible Learning Centre
Birmingham 2021.09 - 2021.11
Dyslexia awareness
learning curve group
2021.10 - 2021.11
call centre agent -
back to work group
hampshire 2021.11 - 2021.12
Skills
- Client engagement
- Microsoft Word
- Policy compliance
- Finance services
- Query management
- Data analysis
- Microsoft Excel database management
- Customer services
- Executive support
- Customer queries
- Public speaking
- Record maintenance
- Staff training and mentorship
- Office 365 usage
- Inclusive learning techniques
- Behaviour management
- Child supervision
- Medication assistance
- Childhood development reporting
- DBS checked
- Hygiene control
- Team player
- Activity planning
- Parent communication
- First Aid and CPR certified
- Child development
Timeline
Customer Service Executive
Wayfair
2022.10 - Current
Customer Service Executive
impact
2022.08 - 2022.10
call centre agent -
back to work group
2021.11 - 2021.12
Dyslexia awareness
learning curve group
2021.10 - 2021.11
NVQ Level 2 - Awareness in mental health
Flexible Learning Centre
2021.09 - 2021.11
GCSEs - Maths and english
Brockenhurst College
2018.09 - 2019.06
NVQ Level 2 - Health and social care
Brockenhurst College
2017.11 - 2019.10
Care Assistant
cinnamon care
2017.07 - 2021.11
Childcare Worker
Rebekkas out of school club
2014.11 - 2015.07
Care Assistant
Bupa
2014.08 - 2017.06
NVQ Level 2 - Hair and media makeup
Eastleigh College
2011.09 - 2013.07
NVQ Level 2 - Hair and beauty
Eastleigh College
2010.09 - 2011.09