Summary
Overview
Work History
Education
Skills
Timeline
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Chantelle Mungai

Administration|Recruitment

Summary

Dynamic professional with a proven track record, excelling in client relationship management and administrative efficiency. Adept at utilising Microsoft Office Suite to enhance productivity and streamline processes, achieving a 30% reduction in errors. Strong interpersonal skills foster collaboration and drive successful outcomes in team environments.

Overview

3
3
years of professional experience

Work History

Intern Trading Consultant Assistant

Private US Trading Consultancy
Remote
05.2025 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Managed schedules and coordinated client appointments, ensuring effective communication and timing.
  • Conducted up to 30 inbound calls from clients, enhancing engagement and fostering relationships.
  • Utilised Microsoft Office and booking systems to handle correspondence and follow ups.
  • Maintained regular contact with senior management, providing insights to support strategic planning.
  • Contributed to increased customer traffic and bookings through proactive outreach
    and relationship cultivation.

Client Administrator

RM Medics
Bedford, CBF
11.2023 - 07.2024
  • Enhanced overall productivity with effective scheduling, prioritisation, and resource allocation.
  • Independently managed daily administrative functions, streamlining processes and reducing errors by 30%.
  • Coordinated external stakeholder communication, such as booking confirmations and accommodation arrangements.
  • Delivered weekly operational reports, tracking financials and KPIs using Excel.
  • Coordinated accommodation bookings for clients, maintaining effective communication with external stakeholders via phone and email.

Recruitment Support

RM Medics
Bedford, CBF
11.2023 - 07.2024
  • Developed strong relationships with hiring managers to better understand their staffing needs and provide targeted recruitment support.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Maintained accurate CRM data, ensuring compliance with data protection policies.
  • Reviewed and optimised candidate CVs for suitability, improving placement success rates.
  • Developed strategies to boost candidate registration and engagement via regular communication. With overall call times of over 1 hour per day.

Customer Service Assistant

Lidl
Houghton Regis, Central Bedfordshire
11.2022 - 11.2023
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Achieved high levels of accuracy when processing transactions which led to reduced errors and increased customer satisfaction.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Trained and mentored new employees, fostering team development and sales growth.

Education

Bachelor of Arts - Politics And International Relations

Nottingham Trent University
Nottingham, United Kingdom
04.2001 -

Skills

Teamwork and collaboration

Computer skills

Meeting coordination

Clerical support

Client relationships

Spreadsheet tracking

Administrative tasks

Database management

Interpersonal and social skills

Attention to detail

Microsoft Office Suite

Creative and resourceful

Timeline

Intern Trading Consultant Assistant

Private US Trading Consultancy
05.2025 - Current

Client Administrator

RM Medics
11.2023 - 07.2024

Recruitment Support

RM Medics
11.2023 - 07.2024

Customer Service Assistant

Lidl
11.2022 - 11.2023

Bachelor of Arts - Politics And International Relations

Nottingham Trent University
04.2001 -

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Chantelle MungaiAdministration|Recruitment