Chantelle Keeble

Shop

• Providing excellent customer service to ensure customers return by creating a warm and friendly environment, dealing with customer complaints and resolving issues professionally in a positive and friendly manner and addressing queries quickly
• Communicating efficiently with team members to maintain smooth running of the shop along with using my own initiative when working alone
• Using till systems for grocery, lottery and Paypoint to ensure quick efficient service accurately
• Ensuring shelves are regularly stocked with accurate stock rotation
• Ensuring company policies are being followed ensuring all health and safety is being complied with, this is especially important when cooking 'hot food' and bakery food to Go products and following cleaning procedures
• Increasing sales through suggestive selling offering alternatives if needed
• Communicating daily offers to customers, promoting in-store deals and mark-downs and discounts (especially explaining the advantages of having a More Card)

Post Office

• Operated computer systems accurately to process transactions without errors.
• Delivered excellent service by understanding customer needs.
• Processed money orders and postal deliveries with accuracy.
• Followed all safety procedures whilst handling packages containing hazardous materials.
• Providing exceptional customer service to ensure satisfaction.
• Sorted mail and parcels, maintaining an organised workspace.
• Ensuring proper use of postal scales that lead to accurate billing.
• Assisted customers with postage rates, leading to informed decisions.
• Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
• Facilitating parcel tracking by using barcode scanner with precision.
• Adhered to security policies to maintain service integrity.
• Received new mail items from customers and issued receipts.
• Liaised with colleagues and customers using accurate, up-to-date information.

• Working with class teacher to support communication between school and parents in an approachable manner
• Supporting the teachers in delivering lessons showing good organisation skills when preparing lessons and delivering my own intervention lessons
• Supervising pupils in classrooms and in general around the school
• Working as a team to ensure the policies of the school values, health and safety are upheld with strong communication
• Being able to work on my own initiative
• Providing an inclusive environment for all pupils
• Managing my own administrative tasks, especially when I worked in the school office briefly to cover staff absence

I was a Sales consultant and property lister ensuring smooth communication to clients, liaising with legal professions on behalf of the customers. Friendly customer service in what could be at times a stressful environment. Sales were based on commission and it was vital to work as a team but also individually on my own initiative. It would mean dealing with challenging situations in a calm and approachable manner. I enjoyed this role immensely but found many did not value a team environment.

Shop sales, attending and bidding at auctions, administration such as taking large payments, completing VAT and customs and Excise ledger and traveling abroad to sell Antiques to existing clients.