Chantelle Devlin

• Managed statutory compliance programmes including gas safety, electrical safety, fire safety, asbestos, legionella and tenant safety, maintaining accurate records, certifications and audit trails.
• Coordinated responsive repairs, planned maintenance, cyclical works and void property programmes, ensuring work was completed within agreed timescales, budgets and quality standards.
• Managed void repair processes from inspection through to completion, ensuring properties met lettable standards while achieving value for money and minimising turnaround times.
• Liaised with tenants, contractors, consultants, insurers and external stakeholders to coordinate maintenance works, resolve enquiries and deliver a high standard of customer service.
• Monitored contractor performance against key performance indicators, conducted post-inspections and site visits, identified underperformance, and implemented improvements to enhance service delivery.
• Coordinated access for statutory inspections and maintenance works, implementing no-access procedures where required to maintain legal compliance.
• Supported the delivery of medical adaptations, planned maintenance projects and investment programmes, ensuring works complied with organisational policies, procedures and budgets.
• Processed insurance-related repairs and claims, compiled supporting evidence, coordinated approved works, and ensured comprehensive documentation for streamlined operations.
• Authorised maintenance invoices, monitored budgets, maintained cost centre records and contributed to financial planning and budget control.
• Maintained specialist housing management and asset management systems, ensuring property records, maintenance histories, compliance documentation and performance information remained accurate and up to date.
• Produced reports, correspondence, performance data, and customer satisfaction information, contributing to informed policy development and continuous improvement initiatives.
• Ensured compliance with health and safety legislation, GDPR, equality policies and organisational procedures while maintaining the highest standards of confidentiality and professionalism.
• Worked collaboratively across departments, providing reception cover and supporting colleagues where required to ensure effective service delivery.

Key Achievements

• Promoted to the permanent Assistant Maintenance Officer position after successfully undertaking the role on a temporary basis.
• Entrusted with responsibility for critical statutory compliance programmes and tenant safety across the housing stock.
• Developed strong working relationships with tenants, contractors and external agencies, contributing to high levels of customer satisfaction and service delivery.
• Successfully balanced operational, financial and administrative responsibilities within a fast-paced environment while maintaining accuracy and attention to detail.

• Maintained and updated the organisation's asset management database, ensuring property information, repair histories, contractor records and compliance data remained accurate and up to date.
• Supported investment planning by maintaining accurate asset information and ensuring maintenance records enabled informed decision-making.
• Coordinated gas servicing, responsive repairs, void repairs and planned maintenance programmes, ensuring work was completed efficiently and in line with statutory requirements.
• Liaised with tenants, contractors, consultants and colleagues to coordinate repairs and resolve enquiries, enhancing customer satisfaction throughout the repair process.
• Monitored contractor performance and followed up on outstanding repairs, identifying overdue works to improve service delivery and support continuous improvement efforts.
• Raised, monitored and completed repair orders using specialist housing management systems, recording completion dates, customer satisfaction information and performance data.
• Processed invoices and managed rechargeable repairs while maintaining accurate financial and repair records, ensuring adherence to organisational procedures.
• Assisted with the coordination of void property repairs, helping to minimise turnaround times and ensure properties met lettable standards.
• Ensured compliance with organisational policies, health and safety legislation and data protection requirements while maintaining accurate audit trails and documentation.
• Worked independently to manage competing priorities while contributing positively to team objectives and maintaining high standards of service delivery.

Key Achievements

• Successfully maintained the accuracy of the Co-operative's asset management information, supporting effective maintenance planning and statutory compliance.
• Built strong working relationships with tenants, contractors and colleagues, helping to deliver an efficient, customer-focused repairs and maintenance service.
• Recognised for excellent organisational skills, attention to detail and the ability to manage multiple priorities within a busy operational environment.

• Successfully provided corporate, financial and governance support during a temporary cover role, ensuring business continuity across multiple organisational functions.
• Processed invoices, maintained cash books, recorded financial transactions, managed the PIR register and supported accurate financial administration using specialist finance systems.
• Maintained accurate financial, governance and customer service records while supporting senior management and Board Members.
• Provided comprehensive administrative and corporate support to the Director, senior management team and Board Members, ensuring the smooth day-to-day operation of corporate services.
• Coordinated Board and committee meetings by preparing agendas, distributing board papers, organising training, and maintaining registers, policies, and governance documentation to support effective decision-making.
• Managed confidential records and handled sensitive information with professionalism, discretion and strict adherence to data protection requirements.
• Worked collaboratively across departments, managing multiple priorities while maintaining excellent organisational standards, attention to detail and customer service.
• Coordinated customer service complaints, maintained complaint records and produced statistical information to support service monitoring and continuous improvement.
• Organised staff and Board training, managed office supplies, maintained audit trails, and liaised with suppliers and external contractors to ensure efficient service delivery.

Produced newsletters and corporate communications, ensuring accessible information and accurate maintenance across organisational platforms to enhance stakeholder engagement.

• Supported operational maintenance functions by processing repairs, gas safety documentation, electrical safety certification and emergency repair records using specialist housing management systems.
• Demonstrated exceptional adaptability by managing responsibilities across finance, administration, governance, customer services and maintenance within a fast-paced environment.
• Key Achievements

• Acted as the first point of contact for tenants, visitors, contractors and external agencies, delivering a professional, friendly and customer-focused reception service.
• Managed high volume of telephone, email and face-to-face enquiries, resolving queries and efficiently directing customers to appropriate departments.
• Demonstrated excellent communication, organisational and customer service skills while managing multiple priorities within a busy office environment.
• Delivered a professional front-line customer service for approximately five years, building strong relationships with tenants, contractors and visitors.
• Provided comprehensive administrative support across multiple departments, assisting with correspondence, document preparation, filing, record management and general office administration.
• Coordinated meeting room bookings and prepared rooms for meetings, ensuring visitors received a professional welcome and meetings ran smoothly.
• Assisted with complaint handling by recording customer concerns and ensuring enquiries were passed promptly to the relevant department for resolution.
• Supported colleagues with various administrative tasks, including photocopying, printing, and maintaining accurate organisational records to enhance office efficiency.
• Processed incoming and outgoing mail, maintained confidential records and ensured documentation was accurately recorded and distributed.
• Maintained reception displays, public information and interview rooms to ensure information remained accurate, up to date and professionally presented.

Worked collaboratively across departments, providing reliable support to colleagues and contributing to the smooth day-to-day operation of the organisation.

• Recognised as a dependable and adaptable team member, leading to opportunities to provide temporary cover in higher-grade roles across multiple departments.
• Developed extensive administrative, customer service and organisational skills that formed the foundation for progression into finance, asset management and maintenance positions.
• Key Achievements

• Successfully completed a Modern Apprenticeship while gaining valuable hands-on experience within the housing sector.
• Completed a Modern Apprenticeship while gaining practical experience across a range of housing and administrative functions.
• Achieved the SVQ Level 2 in Housing and CIH Certificate in Housing Practice (SCQF Level 5).
• Developed knowledge of housing management, repairs administration, customer service and organisational procedures within a busy community-based housing organisation.
• Supported front-line customer services by assisting tenants, responding to enquiries, and providing administrative support to colleagues, enhancing service delivery.
• Assisted in maintaining accurate records and processing documentation using specialist housing management systems, ensuring compliance and operational efficiency.
• Built effective relationships with colleagues, tenants, and external contractors, fostering collaboration and improving communication across teams.

Completed workplace training and qualifications alongside day-to-day responsibilities, demonstrating commitment to continuous learning and professional development.

• Worked in accordance with organisational policies, health and safety requirements, confidentiality standards and data protection legislation.
• Key Achievements
• Established a strong foundation that led to promotion into a permanent Receptionist/Administration Assistant role and continued career progression within the organisation.

• Delivered customer service by assisting customers with enquiries and locating products, enhancing shopping experience.
• Collaborated with team to optimise workflow as part of a busy retail team in a fast-paced environment.
• Replenished stock and organised shop floor displays, contributing to appealing store presentation.
• Communicated in-store promotions to customers effectively and ensured products were correctly merchandised.
• Maintained cleanliness, safety, and presentation standards throughout the store, ensuring a welcoming environment.

• Encouraged children's social, emotional and physical development through positive interaction and age-appropriate activities.
• Assisted nursery staff in creating safe, nurturing, stimulating a safe, nurturing, stimulating environment for children, enhancing their overall experience.
• Supported daily routines, educational activities, creative play and outdoor learning opportunities.
• Completed childcare placement programme across two nursery settings, supporting care, supervision and development of young children.
• Maintained high standards of hygiene, health and safety, contributing to a professional childcare team's effectiveness.
• Developed strong communication, teamwork and organisational skills while supporting experienced childcare practitioners.

Successfully completed placements across two nursery settings, gaining valuable experience in childcare, teamwork and communication within professional care environments.

• Key Achievement