Chantelle Burdett

• Manage daily operations across a portfolio of commercial properties, ensuring services meet contract standards and targets.
• Lead and support a team of cleaning staff and multi-skilled operatives, including recruitment, training, development, absence management, and appraisals.
• Carry out risk assessments, health & safety checks, and coordinate fire and bomb evacuations.
• Maintain health and safety procedures and safe working practices across all sites.
• Build and maintain strong client relationships, acting as a trusted point of contact.
• Monitor budgets and manage expenditure, resolving operational issues quickly.
• Support national projects, handovers, and work with subcontractors.
• Visit sites regularly to check on operations, provide leadership, and support staff.
• Employee of the Month – January 2025: Recognised by the DWP senior leadership team for going the extra mile to ensure a member of staff received appropriate medical attention, demonstrating proactive leadership and care for team welfare.

• Receive and process maintenance requests from tenants.
• Coordinate and organise contractors for repairs and maintenance work.
• Ensure compliance with relevant regulations and standards such as EPC (Energy Performance Certificate), EICR (Electrical Installation Condition Report), and GSC (Gas Safety Certificate).
• Implement rent collection procedures and chase outstanding payments.
• Negotiate and organise payment plans with tenants to settle arrears.
• Conduct check-outs at the end of tenancies, including writing up detailed reports on property condition.
• Negotiate deposit deductions with tenants if necessary, or proceed with deposit releases.
• Oversee general management of the property throughout tenancy, addressing any issues that arise.
• Manage vacate procedures, ensuring smooth transitions between tenants.

• Supported management with training new staff.
• Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
• Ensured smooth day-to-day operations by resolving both phone and email enquiries each day.
• Qualified new applicants, conducting in-depth reviews to determine financial circumstances to match potential tenants to suitable properties.
• Maximised sales potential by building rapport with potential tenants through enquiries.
• Showed residential properties and explained features, value and benefits of available homes.
• Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
• Rigorously vetted prospective tenants by collecting references and performing credit checks.
• Crafted detailed tenancy agreements in full compliance with current regulations.
• Acted as first point of contact for many tenants and landlords across a number properties.
• Handled landlord and tenant enquiries, receiving positive feedback.
• Applied mastery in Microsoft Office Suite to deliver top-quality administrative support.

Very similar to the role I had at Tranquility Homes.

• Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Balanced tills with accurate cash and card payments.
• Refused drinks service to guests without appropriate proof of age.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.

• Worked on various different stations within the production line.
• Maintained quality assurance to meet customer satisfaction objectives.
• Picked and packed with speed and precision.
• Disinfected and sanitised packing and assembly areas in line with safety and hygiene protocols.
• Kept clean working areas for safe, productive warehouse environments.
• Worked part of fast-paced production line, continually achieving targets.
• Operated, cleaned and inspected equipment to maintain performance and maximise production outputs.
• Adhered to warehouse regulations consistently for safe working environments.