CHANTELLE BONYONGWA
Bradford
Summary
Dedicated professional with a strong foundation in customer service and communication, adept at conflict resolution and problem solving in fast-paced, high-pressure environments. Demonstrates expertise in safety, hygiene, and safeguarding procedures, alongside multitasking and time management skills. Known for team collaboration, attention to detail, and cultural awareness with diversity sensitivity. Possesses basic first aid knowledge and a target-driven attitude, excelling in partner relationship building and telephone etiquette. Committed to clear communication and effective customer interaction while prioritising health and safety standards. Career goals include advancing within roles that leverage verbal communication skills to enhance customer service excellence.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Butcher assistant
Model Farm Shop Limited.
BRADFORD, West Yorkshire
2026.03 - Current
- Achieved streamlined workflow efficiency through effective collaboration with lead butcher.
- Delivered accurate packaging, labelling, and pricing of meat items, maintaining exceptional quality standards.
- Enhanced hygiene practices for butcher's display case, leading to improved cleanliness ratings.
- Promoted an orderly work area, resulting in a more efficient working environment.
- Enabled customers to make informed meat selections, increasing satisfaction rates.
- Minimised waste and spoilage by ensuring optimal freshness of all products.
- Elevated customer service by addressing enquiries promptly and effectively.
- Produced high-demand products from beef, pork, and poultry, driving sales growth.
- Filled display cases with freshly-wrapped and quality-checked products, ensuring appealing presentation.
Telesales agent
Energy Shield Protection UK LTD
Bradford
2025.12 - 2025.12
- Providing friendly and helpful customer service while offering free home security quotes
- Staying calm and polite with difficult customers
- Listening to customers and recommending the best options
- Delivered telesales scripts clearly to engage callers with relevant service information.
Day Care Assistant
Parkside Community Centre
Bradford
2024.07 - 2024.09
- Communicated effectively with parents, children, and staff to ensure a supportive and welcoming environment.
- Followed strict safety, safeguarding and hygiene procedures always to protect children and staff.
- Aided with day-to-day operations, demonstrating reliability, patience, and strong teamwork skills.
Education
GCSEs -
St Bede St Josephs Catholic Academy
Bradford 2019.09 - 2024.06
Skills
- Customer Service & Communication
- Conflict Resolution & Problem Solving
- Fast-Paced, High-Pressure Environments
- Safety, Hygiene & Safeguarding Procedures
- Multitasking & Time Management
- Team Collaboration
- Attention to Detail
- Basic First Aid Knowledge
- Target driven attitude
- Partner relationship building
- Telephone etiquette
- Customer Service
- Clear communication
- Customer interaction
- Health and Safety
- Verbal communication
Volunteer experience
- St Bede St Joseph’s, School Open Evening Volunteer, 2024-11, Welcomed parents, students, and guests, provided clear directions and information, Demonstrated strong communication and professionalism in a busy, fast-paced environment
- St Bede St Joseph’s, Voluntary teaching assistant, 2024-11, 2024-12, Supported year 7 science lessons by assisting with practical experience and activities, Provided individual support to students and helped maintain an organised, focused learning environment
Additional information
- Basic first aid knowledge
- Strong interpersonal and communication skills
- Ability to remain calm, professional, and patient in challenging situations
- Fast learner with a positive and adaptable skills
Affiliations
- Being outdoors
- Photography
- Travelling
- Making new friends
Languages
English - Native
Shona - Beginner
Spanish - Beginner
References
References available upon request.
HOBBIES AND INTERESTS
Being outdoors, Photography, Travelling, Making new friends
VOLUNTEER EXPERIENCE
- St Bede St Joseph’s, School Open Evening Volunteer, 2024-11, Welcomed parents, students, and guests, provided clear directions and information. Demonstrated strong communication and professionalism in a busy, fast-paced environment.
- St Bede St Joseph’s, Voluntary teaching assistant, 2021-11, 2024-12, Supported year 7 science lessons by assisting with practical experience and activities. Provided individual support to students and helped maintain an organised, focused learning environment.
ADDITIONAL INFORMATION
- Basic first aid knowledge
- Strong interpersonal and communication skills
- Ability to remain calm, professional, and patient in challenging situations
- Fast learner with a positive and adaptable skills
Timeline
Butcher assistant
Model Farm Shop Limited.
2026.03 - Current
Telesales agent
Energy Shield Protection UK LTD
2025.12 - 2025.12
Day Care Assistant
Parkside Community Centre
2024.07 - 2024.09
GCSEs -
St Bede St Josephs Catholic Academy
2019.09 - 2024.06