Chantell Jones
London,Bow
Summary
An accomplished professional with a robust background in large-scale projects across diverse sectors, I bring extensive experience and a proven track record in delivering exceptional customer-centric solutions. My expertise lies in collaborating with various stakeholder groups, including emergency services, governmental bodies, non-profits, and educational institutions, ensuring alignment with their needs and objectives.
My career highlights encompass the development and implementation of innovative strategies that drive tangible and measurable outcomes, a skill set directly applicable to delivering outstanding customer success. Proficient in project planning, budget management, stakeholder engagement, and team leadership, I have consistently demonstrated the ability to not only analyse complex data but also leverage insights to strategize and execute plans that achieve project objectives and exceed customer expectations.
My tenure with well-established organizations such as the Civil Service, BBC, and the London Ambulance Service has honed my ability to prioritise excellent customer service while ensuring the safety and satisfaction of customers, staff, patients, and crew members. This experience underscores my commitment to enhancing customer experiences by focusing on safety, satisfaction, and service excellence.
Overview
12
12
years of professional experience
Work history
Restart liaison officer
Recruitment Employment Confederation X Maximus UK
London, City of London
12.2021 - Current
- Collaborate with REC members and Maximus UK to develop a partnership that supports the development of workforce pipelines that cater to those currently facing unemployment
- Work closely with project stakeholders to identify and address the needs and goals of the target population, which includes unemployed individuals seeking opportunities for skill development and employment
- Building & maintaining strong relationships with REC members. Hosting online meetings to review the progress of their desired recruitment outcomes
- Serve as the primary point of contact, conducting comprehensive onboarding sessions for Members wanting to engage with The Restart Scheme and providing ongoing support.
- Devise a program of community-focused Job Fairs and candidate screening days each quarter to ensure authentic engagement and collaboration
- Conduct research and analysis to identify workforce development trends and best practices relevant to the unique challenges faced
- Develop strategies to increase access to education, training, and employment opportunities for unemployed individuals, with a focus on their specific health needs and barriers
- Monitor and evaluate project progress and impact as well as Identify, qualify, and provide support and assistance to resolve member issues including working with internal departments (Sales/Marketing/Campaigns) if required
Work Coach/ Executive Officer
Department of Work and Pension
London, Hackney
11.2019 - 12.2021
- Providing information, advice, and guidance services to a caseload of Universal Credit participants, supporting them to access employability provision, training, work-placements, sustainable work, and better work opportunities
- Developing personalised needs-led action plans in partnership with participants that outline personal needs and goals, enabling them to develop the skills they need to seek, secure and sustain employment
- Work with participants remotely and in person using a coaching approach to support them in gaining employment. Assisting with CV writing, cover letter development, job application submission, and interview skills
- Liaising with partners in supporting participants (occupational therapists, hospitals/ case workers/ social workers, local police/ Neighbourhood watch/ local authorities, etc.)
- Assess and support complex needs participants and find creative solutions to non-engagement
- Monitor participant progress and provide ongoing support and guidance throughout the job search process
- Assist in planning, organising, and executing Job Fairs and Workshops. Coordinate logistics, manage registrations, and ensure smooth execution
- Staying up to date with the local area labour market, training opportunities and relevant support agencies, understanding what employers are looking for in an employee, and encouraging them to interview participants
Emergency Medical Dispatcher
London Ambulance Service
London, Tower Hamlets
01.2015 - 11.2019
- Ensuring appropriate patient care is given, based on patient need, that patients receive a timely and appropriate response
- Using my professional judgment to accurately prioritise patients in strict adherence with the use of the LAS Triage System
- Communicating effectively with patients healthcare professionals, colleagues, and a range of other agencies including the police, fire brigade, and other Government agencies where necessary
- Peer support and training of new staff when required
- Enhancement of own performance through continuously developing own knowledge, skills, and behaviours to meet the current and future requirements of the job, within agreed timescales
- Maintaining the highest standards of care and service, treating every individual with compassion, dignity, and respect, and taking responsibility not only for the care you provide but also for your wider contribution to the aims of your team and the NHS as a whole.
Live Events team assistant
BBC
London, City of Westminster
09.2011 - 10.2014
- Providing all-round professional support, diary management, administration, and correspondence to the Events Executive and Event Production Team
- Assisting in the preparation of presentations and reports
- Being proactive in pre-empting needs for meetings, ensuring travel, paperwork, attendee lists, reports, files, and pre-meets are organised and if relevant attended, including providing detailed itineraries (both domestic and international) with a consideration of cost management in booking travel arrangements including travel
- Oversee logistics, including flights, accommodations, and VIP experiences, with meticulous attention to detail.
- Created email notifications, invitations, and agendas for meetings, events, and appointments.
- Hired temporary event staff based on budgets, event size, and specialised skills required.
- Organised invite list and manage registrations and accreditation for all live events
- Processed mail, email, and phone enquiries, minimising correspondence backlogs.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
Education
Newham College
GCSE -
Bishop Challoner Roman Catholic School
Skills
- Excellent communication and Interpersonal skills
- Ability to multitask with accuracy
- Conflict resolution
- Microsoft Office Suite proficiency
- High-energy attitude
- Agile project coordination
- Stakeholder relationship management
- Community outreach programmes
Timeline
Restart liaison officer
Recruitment Employment Confederation X Maximus UK
12.2021 - Current
Work Coach/ Executive Officer
Department of Work and Pension
11.2019 - 12.2021
Emergency Medical Dispatcher
London Ambulance Service
01.2015 - 11.2019
Live Events team assistant
BBC
09.2011 - 10.2014
Newham College
GCSE -
Bishop Challoner Roman Catholic School
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