Chantel Owusu Adu
London
Summary
Organised and resourceful Office Manager with knack for streamlining operations and boosting team productivity. Managed office transitions and implemented new systems that improved workflow and reduced costs. Known for fostering positive work environments and ensuring smooth day-to-day office functions.
Overview
6
6
years of professional experience
Work history
Aftercare & Offfice Manager
Cilantro Engineering
London
04.2024 - Current
- Prepared detailed reports for senior management's strategic planning.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Coordinated team meetings for effective communication and project alignment.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Liaised with other departments to maintain smooth flow of information across the organisation.
- Oversaw facility maintenance, allocating resources to meet operational standards.
- Booked up to 300 planned preventative maintenance monthly tasks across 4 diverse sites.
- Organised equipment repairs promptly, minimising downtime at workplace.
- Updated facilities inventory records accurately, avoiding discrepancies in stock levels.
Facilities Coordinator
Harrods
London
05.2023 - Current
- Acted as principal contact for occupiers, delivering guidance and support.
- Oversaw up to 80 customer calls per day, capturing information on support tickets.
- Managed incoming and outgoing mail to maximise office efficiency.
- Produced management reports detailing key facility statistics.
- Planned and coordinated preventative maintenance alongside reactive repair work.
- Supervised staff, coordinating labourers and suppliers to meet construction deadlines.
- Supported project managers in onboarding high-performing teams for efficient operations.
- Collaborated with engineers to plan maintenance activities and manage emergencies effectively.
- Liaised with security for site investigations and provided CCTV recordings as necessary.
- Streamlined communication between departments regarding facilities concerns, promoting swift resolution of issues.
Facilities/ Events Coordinator
Arup / GEC
London
07.2022 - 05.2023
- Investigated issues, implementing effective remedies for resolution.
- Managed bookings via Booker software, coordinating appointments efficiently.
- Organised schedules and logistics for supply deliveries and events.
- Oversaw catering for events hosting over 200 attendees.
- Collaborated with marketing teams to promote events on social calendars.
- Prepared meeting spaces, ensuring successful client engagements.
- Processed communications, reducing backlog of mail and enquiries.
- Delegated tasks to staff, streamlining office operations.
- Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
- Collaborated with various departments to ensure seamless information flow across organisation.
- Organised travel arrangements for executives' business trips.
Customer Service Manager
Ladbrokes
Leicester
01.2020 - 05.2022
- Delivered safeguarding programmes while addressing customer needs effectively.
- Prepared shop for opening and closing, overseeing financial management.
- Provided constructive feedback to elevate staff performance.
- Managed resource planning and maintained accurate activity records.
- Facilitated communication among team members to ensure operational efficiency.
- Operated cash registers proficiently, minimising customer wait times.
- Displayed and restocked merchandise in accordance with brand guidelines.
- Oversaw daily operations, ensuring optimal performance.
- Provided training, improving overall team performance.
- Recorded and managed cash flow of up to £20,000 across 2 shops ensuring accurate bank deposits
Education
GCSE's - Math, English Literature, English Language, Triple Science - Biology, Chemistry, Physics, Religious Education, Drama, Spanish
Mount Carmel Catholic school for Girls
London 08.2017 -
A Levels - Sociology, Psychology, Biology
Barnet And Southgate College
London 09/2018 - 08/2020
Skills
- Facilities management and CAFM systems
- Meticulous organization and attention to detail
- Strategic planning and prioritisation
- Interpersonal communication skills
- Staff training and mentorship
- Event coordination and planning
- Deadline-driven operations oversight
- File and data management
- Budget oversight and reporting
- Building maintenance
- Staff recruitment
- Calendar and diary management
Timeline
Aftercare & Offfice Manager
Cilantro Engineering
04.2024 - Current
Facilities Coordinator
Harrods
05.2023 - Current
Facilities/ Events Coordinator
Arup / GEC
07.2022 - 05.2023
Customer Service Manager
Ladbrokes
01.2020 - 05.2022
GCSE's - Math, English Literature, English Language, Triple Science - Biology, Chemistry, Physics, Religious Education, Drama, Spanish
Mount Carmel Catholic school for Girls
08.2017 -
A Levels - Sociology, Psychology, Biology
Barnet And Southgate College
09/2018 - 08/2020