Chantal Haak

Client-facing role at our experiential learning and leadership development agency, leading multiple projects simultaneously from initial discovery through to delivery and implementation.

Liaison between client, learning department and creative department. Average project duration of 6 to 18 months. Budget ranges between 150K and 1M.

Line manager to Project Managers and Project Executives.

Client-facing role at our e-ticketing and visitor management solutions company leading multiple projects simultaneously from initial discovery meeting to delivery and implementation. 

Liaison between sales department, IT department, external partners and clients. Lead client meetings and internal meetings. 

Responsible for all project documentation including project plan, budget and finance.

Ultimately responsible for the front-of-house departments such as reception, concierge and operator. 

This includes managing a team of 40 employees (27 FTE), creating an annual budget, department development and improvement, recruitment and selection of personnel, complaint processing, cost reduction and analysis, and HR.

Ultimately responsible for the departments reception, reservations and housekeeping. 

This includes management of the team (10FTE), revenue management, managing external booking sites, client relationships with third parties, administration work, recruitment and selection of personnel and complaint processing.

Hired to support the owner with the start-up and opening of the restaurant. 

Year 1: Receptionist Front Office

Year 2 & 3: Supervisor Front Office