Chantal Diedericks
London
Summary
Business-focused professional with expertise in business analysis, change management, and project management throughout the software development lifecycle. Proven ability in data management operations and client onboarding, with hands-on experience in enterprise data warehouses and fund accounting platforms. Proficient in application lifecycle management tools and SQL, driving process improvement and operational excellence in complex financial environments.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Lead Business Architect
State Street Bank
London
2016.09 - 2026.03
- I am currently Lead Solution Business Architect and key member of LGIM Alpha front-to-back transformation program responsible for migrating middle-office servicing from LGIM to State Street.
- I oversee a team of architects working across LGIM initiatives and provide BAU support on projects and change requests, including transfer of model-office knowledge. The role combines leadership with strong techno-functional and business analysis capabilities.
- Lead and manage a team of Senior Business Analysts delivering Alpha architecture across multiple strategic engagements.
- Implement and maintain effective oversight framework to ensure risks and issues are identified, escalated, challenged, and resolved in a timely manner, supported by robust management information and clear escalation principles.
- Build and embed a culture of ownership and accountability, ensuring team members take responsibility for delivery outcomes.
- Accountable for onboarding LGIM onto standard Middle Office and Alpha Global Operating Model, ensuring full alignment with Alpha standards.
- Assess current system capabilities, identify operational and technical gaps, and design enhanced or new solutions to support evolving client and business requirements, including integration of new technologies where appropriate.
- Collaborate with global stakeholders to design and deliver strategic, scalable solutions that enhance service quality and support business growth.
Business/Test Analyst
Columbia Threadneedle Investment
London
2015.06 - 2016.06
- Member of a core project team delivering end-to-end migration of middle-office processing and servicing between two major outsourced providers within Asset Management.
- Performed hands-on hybrid Business Analyst and Test Analyst role across complex front-to-back system migrations.
- Led operating-model analysis, requirements definition, prepared thorough, detailed business requirement documents and stakeholder reviews across Custody, Fund Accounting, and Asset Servicing.
- Owned defect triage, testing strategy, and UAT execution, ensuring accurate issue resolution and platform stability.
- Reconciled data and validated controls across Equities, Fixed Income, FX, Cash, Corporate Actions, and OTC.
- Derivatives, supporting assurance reporting to senior stakeholder.
Head of Business Analysis – Production Operations & Data (Vice President)
State Street Bank
London
2009.06 - 2014.10
- Led and scaled global teams of client-facing Business Analysts operating within a production-critical environment, accountable for timely delivery of business-critical client files across complex enterprise data and reporting platforms.
- Set strategic direction and governance for Business Analysis across BAU and change, ensuring consistent, high-quality requirements, functional design, and stakeholder alignment across Data Warehouse, Accounting, Record Keeping, Reference Data, and Transaction Capture systems.
- Owned cross-functional issue management and delivery oversight, directing business and technology teams through root-cause analysis, remediation planning, testing, and controlled release of fixes and enhancements to reduce operational risk.
- Built high-performing BA capability through coaching, standardisation of best practices, and control enhancement initiatives, including data-integrity reconciliation solutions and preventative procedures to strengthen resilience and client confidence.
Business Analyst – Project team (Officer)
State Street Bank
London
2007.10 - 2009.06
- Analysed and documented business requirements for Asset Management clients using structured stakeholder engagement and platform expertise.
- Provided technical and functional support across Testing, UAT, Data, and Operations teams, including root-cause analysis and issue resolution.
- Designed and executed test plans to validate defects and enhancements prior to promotion into production.
Fund Accountant Team Leader (Officer)
State Street Bank
Cape Town
2005.08 - 2007.10
- Managed and developed a 10 person strong team to analyse daily pricing deliverables.
- Prepared and validated pricing worksheets, applying robust controls to ensure data accuracy and integrity prior to market distribution.
- Documented pricing procedures in line with internal control frameworks and audit-approved standards.
- Investigated pricing exceptions, identified root causes, and implemented control enhancements to reduce operational risk and prevent recurrence.
Skills
- Business Analysis, Change Management, SDLC, Leadership, Communication, Documentation, Data Management, Operations and Client on-boarding, Project Management
- Data Warehouses: EDW, ESP, SSCD (In house STT platforms)
- Reference Data Systems: RKS (Record Keeping Systems), HiPortfolio
- Fund Accounting Systems: SMAC, MCH (Multi Currency Horizon)
- Project and Change Management Systems: Application Lifecycle Management
- Basic SQL
Certification
- Prince2 Practitioner - BCS The Chartered Institute for IT
- Diploma, Cost & Management Accounting, Cape Town Technical University
- Diploma, Marketing & Business Management, Damelin Management College
Information Classification
Confidential
References
References available upon request.
Timeline
Lead Business Architect
State Street Bank
2016.09 - 2026.03
Business/Test Analyst
Columbia Threadneedle Investment
2015.06 - 2016.06
Head of Business Analysis – Production Operations & Data (Vice President)
State Street Bank
2009.06 - 2014.10
Business Analyst – Project team (Officer)
State Street Bank
2007.10 - 2009.06
Fund Accountant Team Leader (Officer)
State Street Bank
2005.08 - 2007.10