Chantal Collins

Working with volunteers to deliver tasks along the canal

Establishing a public events programme on the canal

Being responsible for everyday jobs along the canal including vegetation management, maintaining water levels and repairing structures, in a timely manner

Being a friendly face to the public and always stopping to answer questions and queries

Being a health and safety representative and being responsible for both colleagues' and volunteers' health and safety

Working flexibly and doing overtime when needed and being On Call for a week 1 in 3, also working occasional weekends

Always ensuring that my certificates and online training are up to date

Working with the customer service team to provide them with any information effectively and efficiently

Using Microsoft Word to create documents for the team

Working in other regions with different teams

Being responsible for ordering items and using the purchase card to buy items for the office

Keeping my training up to date and learning new ways to teach and engage children

Understanding health and safety and ensuring the children's welfare is priority

Creating fun but effective lessons for the children

Keeping registers and tracking children's progress

Engaging with parents and being a friendly face of the pool

Completing risk assessments

Being early to collect water toys and floats

Working on self-scan and being efficient at dealing with problems, both customers' and with the technology

Being adaptable and working in different departments, including checkouts, filling shelves and home shopping

Being friendly and helpful to both colleagues and customers

Reporting health and safety issues, theft and abuse to managers

Working flexible hours including weekends and late nights/ early morning shifts and doing overtime

Keeping my work area clean and organised

Being responsible for the entertainment department

Stock checking and filling shelves

Changing the charts of books, games, CDs and DVDs each week

Being adaptable and working in different departments such as helping sort deliveries

Working with a range of people

Helping new starters

Working with EUK and Disney reps to ensure they were happy with displays

Helping customers with queries

Working flexible hours and overtime as needed

Being flexible working on different departments, including perfume counter, beauty branded counters, baby department

Being responsible to open up in the morning and lock up in the evening

Being responsible for taking the cash to the cash office and storing it correctly and safely

Answering customer queries and dealing with complaints and refunds

Engaging with management and ensuring my training was up to date